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Starkey Livio Edge AI 2400

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4.25 (8 reviews)
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Hearing Aid Description & Features

*Rechargeable model is an extra $50/aid, with charger included.

Released by Starkey on February 27, 2020, the Starkey Livio Edge AI 2400 falls under Starkey`s premium technology level within the Livio AI family, and only this premium (2400) model, has "Edge" mode- more on that below.

Hearing aid companies release new products all the time, but truly groundbreaking innovations like Starkey Livio Edge AI come only once in a while. Livio AI blurs the boundaries between hearing aids, wearable health technology, and multifunction consumer audio devices known as hearables. Starkey calls the new Livio AI the world's first Healthable — a multi-purpose device that redefines what a hearing aid can do.

This is the first hearing aid to feature integrated sensors and artificial intelligence for tracking brain and body health. The Livio AI concept is based on scientifically-sound evidence that healthy hearing contributes to overall brain and body health. These hearing aids don't just help you hear better. They aim to help you live better.

As premium technology, this hearing aid is the best technology that Starkey has to offer, making it an excellent choice for individuals with active lifestyles, who need hearing aids that can deliver the most exceptional sound quality in any listening environment.

The Starkey Livio Edge AI 2400 hearing aid has 24 channels and 4 customizable programs, and that gives it the flexibility to digitally process sound in a way that sounds natural, and can also be adapted to the particular listening environment of the wearer.

The Livio Edge AI 2400 is powered by a size 13 battery which will need to be changed every 7-10 days, or a size 312 battery which will need to changed weekly. This hearing aid is also available in a rechargeable model for an additional cost, powered by a built in lithium-ion battery which reliably delivers 24 hrs of power to the hearing aid. With a maximum potential gain of 70 SPL, the Livio Edge AI 2400 is suitable for individuals with mild to severe hearing loss.

Available in either a discreet RIC (receiver in canal) form factor, a traditional BTE (behind the ear) style, or a few different custom in-the-ear styles, this hearing aid has a form factor for everyone. This hearing aid is available in 7 color choices as shown below.

If you have questions about the Livio Edge AI 2400 that you don`t find answered on this page, or are looking for specs on this device, you might want to check out the downloadable documents (below), visit Starkey`s website, or feel free to give us a call at 800-731-6794.

Written by: ,
Hearing Aid Dispenser
Reviewed by: Dr. Gus Neoclis,
Real user reviews (pros & cons)
Steve's Review of Livio AI 2000 R

"They’re comfortable, good sound quality, the app is easy to use and they are rechargeable."

Roger's Review of Livio AI 2400 RIC R

"Why did I choose these? Because they have a multitude of new features that other hearing aids don’t have."

Frank's Livio AI 1600 RIC 312 Review

"I chose them after looking at the research on them, and reviews, because of their clarity, and also because they had great noise suppression."

White w/ Sterling
Frequently Asked Questions
The answer is in the name- “Edge”. Edge mode, is a special feature only available on this model, which applies artificial intelligence (AI) for on-demand fine-tuning of the sound environment. Simply double-tap on the hearing aid to initiate Edge Mode, which through an environmental analysis of the sound can provide an “extra boost” when in challenging listening situations.
Livio AI is Made for iPhone, which means it can connect directly with iPhones to stream music, phone calls, and more. Livio AI is also compatible with the new Android protocal, Audio Streaming for Hearing Aids (ASHA), allowing direct streaming from select Android devices with Android 10 and Bluetooth 5.0. If your phone isn't directly compatible with Livio AI, you can still get Bluetooth functionality via the Remote Microphone +.
To talk hands-free on the phone requires the Remote Mic + accessory. This will allow you to keep your phone in your pocket/purse, etc, and the microphone on the accessory will pick up your voice so the caller can hear you.
No. To stream audio from the TV you'll need the TV Streamer accessory.
On a full charge, your hearing aids will last about 24 hours if you do no streaming. If you do stream, that number could drop to around 16 hours.
Your battery will last a minimum of 3 years. After that point, your Starkey provider will send your hearing aid to Starkey for a battery replacement. We expect most providers to charge between $150-$250 per device for this service.
The battery should last long enough that this isn't an issue. But if your battery does quit, you have a few options. First, if you have your charger with you, it has a built-in battery which stores 3 full reserve charges, so you can charge your hearing aids that way, without needing access to electricty. Or, if you have Starkey's pocket-sized Mini Turbo Charger, you can turbo charge your hearing aids in just 7 minutes, getting you 3.5 hours of power, and that also doesn't require plugging into electricity.
The hearing aids will be fully charged in less than 3.5 hrs, providing 24 hours of power.
Using either the onboard rockerswitch, push button, or the handheld remote, you can control the volume and program. Using the Thrive app, you also have access to an equalizer that lets you adjust the base and treble of the hearing aids.
If you use a model that takes disposable batteries, simply open the battery door to turn the hearing aid off, and when you close it, the aid will turn on. If you use a rechargeable model, the aid will automatically turn off when you put it back in it's charger, and will turn on when you take it out. To turn a rechargeable aid off manually, just press and hold the pushbutton for 3 seconds. Repeat to turn it back on.
Yes, but it in order for this feature work, your phone and hearing aids must've been paired before the hearing aids were lost. If they were, and you lose your hearing aids, the app will tell you show you a location on a map, where the hearing aids were last connected to the phone.
The following models are CROS compatible: RIC 312, RIC R, BTE 13
The following models include a telecoil: ITE R, RIC R, BTE 13, BTE R
Accessories & Smartphone Apps
Starkey Hearing Technologies TV Streamer: $319

Plug it into the back of your TV or soundbar and the audio will be streamed directly to your hearing aids. Others can keep the TV at their preferred volume level, while you set your own volume via the app, on the hearing aids themselves, or via the buttons on the device itself.

Thrive Hearing Control App

Take control of your hearing aids, with the most advanced app in the hearing aid industry. Adjust hearing aid volume, base and treble, create customized programs, and stream music or phone calls with the touch of a button. The Thrive app also gives you access to healthable features like brain and body activity tracking. You can set goals and your Brain Score and Body Score will let you know how close you are to meeting them. The Thrive Score is a combination of your Brain and Body scores. The Thrive app also offers information services like Thrive Assistant, Translate, Transcribe, and Self Check, which lets you check your hearing aid performance without an office visit.

Starkey Hearing Technologies Remote: $179

You probably don't need this. Most people use the app to control their hearing aids, and if not the app, then the push button on the hearing aid itself. But if neither of those suit you, this remote is a simple way to control the volume and program.

Starkey Hearing Technologies Remote Mic +: $299

If you have a hard time hearing in noise this accessory is a lifesaver. Attach this microphone to a companion's shirt and their voice will stream directly to your hearing aids. Their voice will come through much stronger than all the competing noise in the environment. In the event your smartphone is directly compatible with your hearing aids for streaming audio, this device also double as a Bluetooth streamer.

Table Microphone: $469

Set it in the middle of the table and enjoy group settings like family gatherings or noisy restaurants. It's eight built-in microphones detect the primary speaker's voice and stream it directly to the hearing aids.

Included With Your Purchase

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In-Person & Local Hearing Aid Fitting & Programming Service

Based on the results of your hearing test, your local ZipHearing provider will professionally fit and fine-tune your hearing aids to your unique needs.

45 Day 100% Risk-Free Evaluation Period

Once your hearing aids have been fitted, you'll have 45 days to evaluate them. All appointments with your local provider during your 45 day evaluation period are included at no additional cost. If you decide to return your hearing aids within the evaluation period, you'll be issued a 100% refund.

Follow-up Care

All follow up service appointments during your first year of ownership are included at no additional cost. After that time, your local ZipHearing provider may bill you privately for services at a rate not-to-exceed $50 per appointment.

3 Year Full Manufacturer Warranty

This hearing aid will come with a manufacturer's 3 year repair warranty and 3 year loss and damage warranty. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss & Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid. As one of the few authorized Starkey retailers on the web, you can rest assured that no matter what happens to your hearing aids during this time period- you're covered with a full factory warranty.


A small docking/recharging station is included. Rechargeable li-ion batteries are supplied with the units (built in).

Wax Filters & Domes (if applicable), and Cleaning Supplies

Simple cleaning & maintenance supplies will be provided by the manufacturer and given to you at your hearing aid fitting appointment, along with rubber or silicone domes, and wax filters (if applicable), which your hearing provider will show you how to use, ensuring your hearing aids remain free of wax, oil, and other debris.

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Overal Ratings: 4.25 out of 5

Based on 8 User Reviews


While I am just getting used to having something in my ear, the sound quality is exceptional. Suddenly I could hear all kinds of background sounds like clocks ticking, an egg frying, even water running in a sink. The only con is getting used to the change in the sound of my own voice

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18 people found this review helpful
VERIFIED BUYER | sicklerville, NJ ?

I've never heard better in my life. After the initial adjustment and getting "use to" period, I don't think I can be without these hearing aids. The sound quality is excellent and the features are fantastic. One bit of advice, I really don't believe the Android App is ready to go. I actually loved the hearing aids so much, i made the switch from Android to iPhone.

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15 people found this review helpful
VERIFIED BUYER | simi valley, CA ?

The sound quality is mostly true but my voice and close sounds have a metallic/processed sound. Since I am being asked to only rate the sound quality, I wish I could tune more exact frequencies, because low, middle, and high is just not sufficient to get a true replication of all the varied frequencies of life. All-in-all I am satisfied so far in my first 13 days.

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13 people found this review helpful

Have had these aids for a bit over a week now and they are unwearable in noisy environments. In my opinion, they are trying to do way too much while not focusing enough on what a hearing aid is supposed to do: help you hear. I have an old Starkey SoundLens iic and despite my audiologist telling me my degree of loss has outgrown that aid, I’ve found myself going back to that almost every day (try to wear the Livios til at least early afternoon to give my brain the “adaptation” time). The old SoundLens still
has much better sound quality IMO. The Livios have made me agitated, give me headaches and they sound very mechanical...hope I just got a lemon and my audiologist can make the necessary upgrades but my early impressions are they are garbage

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10 people found this review helpful
VERIFIED BUYER | Santa Monica, CA ?

The Starkey Edge hearing aid are the best I have ever had in almost 30 years of wearing hearing aids. The speech clarity is excellent. I also bought the tv accessory; for the first time in years I can watch tv without needing closed captioning. .I was having some difficulty with the Thrive app but once my iOS was upgraded, the problem was solved. The problem was with my phone not the app.

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9 people found this review helpful
VERIFIED BUYER | Annandale, VA ?

Starkey Livio Edge AI 2400 hearing aids are fabulous. Bluetooth enables ease of customizing your hearing aids thru the Thrive app. Lots of features. Too many to list here. The sound quality is impressive and will improve your ability to understand spoken speech. It is not that we didn’t hear what was said but rather that we didn’t understand because we missed a key word. These improve quality of life! The ZipHearing folks are great to work with and make the process seamless. Highly recommended.

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2 people found this review helpful
VERIFIED BUYER | Smithville, TN ?

Still getting used to new hearings aids. So far so good. No complaints. Brain Still adjusting. Willing to again evaluate at a later date. Appears to be a gpod profuct

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1 person found this review helpful
VERIFIED BUYER | Lees Summit, MO ?

The sound quality is very good. They are very comfortable. I like the ability to recharge the batteries instead of replacing them. I like the ability to listen my videos through my hearing aids. The only con would that the sound quality when streaming music is poor.

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