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Starkey Picasso i2400

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Hearing Aid Description & Features

In the hearing aid world, it's often a safe bet to ignore superlatives often found in marketing, like "best," "most natural," or "smartest."

But, there's one exception to that rule, and that exception is Starkey Picasso.

Winning first place in our "Best in-the-ear Hearing Aids of 2020" survey, Starkey Picasso, and all Starkey in-the-ear models for that matter, are consistently ranked the highest by hearing care providers.

Maybe it's because Starkey got its start manufacturing custom earmolds, that they've improved their craft as the years went by, while so many other manufacturers viewed in-the-ear devices as a small and insignificant part of their product portfolios.

While occupying a small segment of the market, custom in-the-ear hearing aids are an excellent choice for many wearers, and when they are the choice, Starkey Picasso is the way to go.

Picasso is available in the smallest IIC styles (completely invisible), up to the largest and easiest-to-use full shell in-the-ear models. None of these models are rechargeable, but Starkey does now make an in-the-ear rechargeable hearing aid, so please reach out to us if you're interested!

All of the Starkey Picasso i2400 hearing aids have 24 channels and 4 customizable programs, regardless of their style.

If you have questions about the Picasso i2400 that you don`t find answered on this page, or are looking for specs on this device, you might want to check out the downloadable documents (below), visit Starkey`s website, or feel free to give us a call at 800-731-6794.

Written by: ,
Hearing Aid Dispenser
Reviewed by: Dr. Gus Neoclis,
Real user reviews (pros & cons)
Scott's Review of Picasso i2400 ITC

"They’re US made, they take a 312 battery, I’m getting consistently 7 to 8 days on a battery, and again they’re just little batteries. I recommend them 100%, I’m very happy with Starkey, and I’m sure if I’m happy you’ll be definitely happy with them."

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Frequently Asked Questions
The wireless (i) models of Picasso are Bluetooth compatible, but they can't directly connect to any phones. To get Bluetooth functionality, you'll need the Surflink Surflink Mini Mobile accessory, which creates a Bluetooth connection between Picasso hearing aids and your phone.
Yes, but only if you purchase the Mini Mobile accessory. The microphone on the unit picks up your voice for the caller to hear, so you don't have to hold the phone to your mouth. Their voice will be streamed through the hearing aids.
No. To stream audio from the TV you'll need the Surflink Media 2 device. You'll also need to ensure that whichever hearing aid model you order is "wireless." Just let us or your hearing provider know you want to do TV streaming and we'll make sure the correct devices are ordered.
The IIC and CIC models that use a size 10 battery will last 2-5 days. The ITC model that uses a 312 battery should last 4-6 days, and the ITE with a 13 battery might get you a little over a week.
When the battery is low, you'll hear a spoken notification through the hearing aid that says "battery." Then, 10-15 minutes later, you'll hear a long tone, and the hearing aid will die shortly after that unless the battery is replaced.
The smaller models (IIC and CIC), which use a small size 10 battery, can definitely be hard to change if you have poor dexterity. Considering that these batteries need changing every few days, if you think it may be a challenge, it's much better to buy a model with a bigger battery.
Wireless (i) models can be controlled via a push button or the Surflink Remote Control, and you can change the volume and program. Non wireless models can be controlled via the push button, or the T2 app, and you can change the volume and program. The Picasso IIC model does not have room for a push button.
To turn the hearing aid on, simply close the battery door. Opening the battery door will turn the hearing aid off.
Picasso is not CROS compatible. Starkey currently does not have a CROS compatible custom in-the-ear hearing aid.
The ITE and ITC models do have telecoils as an option, so if you want this, be sure to let your hearing provider know at time of ordering.
That means the hearing aid is, as Starkey calls it "wireless." But don't let that confuse you- none of these models require wires. Starkey just gives the (i) wireless designation to models that are compatible with Starkey's wireless Surflink accessories (for streaming audio). So if you think you want to use Surflink accessories, it's important to let your hearing care provider know ahead of time, so they can order the (i) model for you.
Accessories & Smartphone Apps
Surflink Media 2: $349

Plug it into the back of your TV or soundbar and the audio will be streaned directly to your hearing aids. Others can keep the TV at their preferred volume level, while you set your own volume via the app or on the hearing aids themselves.

Surflink Mini Mobile: $199

Want to stream audio like music, phone calls, and podcasts from your smartphone to your hearing aids? This device is a must-have, giving you Bluetooth connectivity between your hearing aids and phone. Mini Mobile also allows you to have hands free phone calls, as the microphone on the unit picks up your voice for the caller to hear, so you don't have to hold the phone to your mouth. And if you have a hard time hearing in noise, Mini Mobile also works as a remote microphone, which can be a lifesaver. Attach the Mini Mobile to a companion's shirt and their voice will stream directly to your hearing aids. Their voice will come through much stronger than all the competing noise in the environment.

Surflink Remote Mic 2: $249

The SurfLink Remote Microphone 2 is designed to stream audio directly to your 900 MHz wireless hearing aids. This discreet, lightweight microphone can be worn by a conversation partner to aid in one-on-one conversations or settings with multiple speakers. SurfLink Remote Microphone 2 has two different modes of operation, known as "Focus" or "Surround". When clipped vertically to a speaker's clothing, the Focus mode, with directional microphones, activates to reduct background noise. This is useful for listening to a single speaker when background noise is present. When placed horizontally (on its clip), Remote Microphone 2 switches to Surround mode to receive sound from all directions. This is useful for listening to multiple nearby speakers in quiet environments.

Surflink Mobile 2: $599

True hands-free cell phone conversations are here, thanks to Starkey's SurfLink Mobile 2 with JustTalk™. This multi-purpose accessory a mobile phone transmitter, remote microphone, media streamer and hearing aid remote all rolled into one. SurfLink Mobile 2 enables hands-free mobile phone conversations by turning 900 MHz wireless hearing aids into a wireless headset. Your hear the caller in both ears, through your hearing aids, and the caller hears you through the microphones in your hearing aids. As an audio streamer, SurfLink Mobile can receive input from Bluetooth devices (with the optional Mini Mobile adapter), wired input through the micro-USB jack, or through its own built-in microphones. The microphones have two modes: "Surround" for receiving sounds from all directions in a quiet environment, and "Focus" for hearing one person's voice in noisy environments.

Surflink Remote: $199

SurfLink® Remote allows for easy and discreet adjustments to your hearing aids. With its long-life battery, your SurfLink Remote is always on and ready to work with your hearing aids. This handy remote allows you to adjust volume, change memory modes and more.

Included With Your Purchase

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In-Person & Local Hearing Aid Fitting & Programming Service

Based on the results of your hearing test, your local ZipHearing provider will professionally fit and fine-tune your hearing aids to your unique needs.

45 Day 100% Risk-Free Evaluation Period

Once your hearing aids have been fitted, you'll have 45 days to evaluate them. All appointments with your local provider during your 45 day evaluation period are included at no additional cost. If you decide to return your hearing aids within the evaluation period, you'll be issued a 100% refund.

Follow-up Care

All follow up service appointments during your first year of ownership are included at no additional cost. After that time, your local ZipHearing provider may bill you privately for services at a rate not-to-exceed $50 per appointment.

3 Year Full Manufacturer Warranty

This hearing aid will come with a manufacturer's 3 year repair warranty and 3 year loss and damage warranty. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss & Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid. As one of the few authorized Starkey retailers on the web, you can rest assured that no matter what happens to your hearing aids during this time period- you're covered with a full factory warranty.

1 Year Supply of Batteries

At the time your order is placed with ZipHearing, you're sent a 1 year supply of hearing aid batteries delivered directly to your door. These batteries will usually arrive to your home before your scheduled date to pick up the hearing aids from your ZipHearing provider's office, but if they aren't, your provider will get you started with a few batteries at your delivery appointment. We provide premium Rayovac batteries which have a shelf life of 4 years.

Wax Filters, and Cleaning Supplies

Simple cleaning & maintenance supplies will be provided by the manufacturer and given to you at your hearing aid fitting appointment, along with wax filters that your hearing provider will show you how to use, ensuring your hearing aids remain free of wax, oil, and other debris.

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Overal Ratings: 4.07 out of 5

Based on 7 User Reviews

I purchased the Picasso 2400i invisible in canal from Zip Hearing. Best price in town and excellent service. I have very small ear canals and they were able to make them for me. I love these hearing aids as very rarely are they noticed (depending on angle the other person is at). They will go through batteries every 3-4 days consistently. Since they are in the canal you will notice "machinery" noise, which are things like fans, clicking buttons, air conditioning, etc. but you'll get use to it. This other thing to know is that I have had 3 ear infections since owning these (never had ear infections in my lifetime). I recommend disinfectant wipes each and every use and to take them out once or so a day so your ear can air out. This seems to have helped resolve the issue. I also have small canals so the wax can build up fast. Hope this helps.

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32 people found this review helpful

I am happy enough with my Picasso's, I got the invisible in canal model. While there are some things I don't like about them (one slips out, they feel annoying), overall they are the best invisible hearing aids that I have worn. Sound quality is excellent, my main concern is around the physical fit of the hearing aids, but I do not believe there is anything better, based on my research.

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28 people found this review helpful
VERIFIED BUYER | palm springs, CA ?

The sound quality is excellent. The size of the hearing aids are perfect and. They are not noticeable. I am very pleased with my purchase.The controls on the aids are easy to use and I especially like the crowd noise control. I have used Starkey hearing aids for about 7 years and my new ones the best ones I've owned.

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20 people found this review helpful

5 stars for being the most invisible hearing aid I tried, but 3 stars for the following reasons.
-Occlusion. Terrible, never could get used to these hearing aids, I always feel plugged up. Better than others, yes, but still an issue that seems I cannot resolve through programming, remodeling, or any other way. The only way I find relief is by pulling them out slightly, but then they are visible, whistling, and not sitting properly.
-Lack of app compatibility. I would think that all hearing aids today could be controlled from an APP discreetly but I have found much to my disappointment that these cannot. Yes they have an app that is available but it is no what I would consider to be modern or seeming very tech forward.
-Lack of Bluetooth direct to hearing aids. Another big tradeoff I made with choosing the IIC invisibles is NO bluetooth. I don't want to wear a dongle to hear phones through my hearing aids.

Sigh..maybe next time I buy hearing aids they will meet all my requirements.

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7 people found this review helpful

The old SoundLens Synergy IQ is great. You can still get them from Starkey but apparently not from Zip. Officially the Picasso IIC is the replacement. I'd prefer to go with a known quantity, the Synergy. But about occlusion, you get that because you didn't get a good, deep, ear canal impression. Getting that kind of impression is super difficult as it takes more skill and has more risk (touching the ear drum and freaking the patient out).

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5 people found this review helpful

Very pleased. Bought these b/c I'd seen that they were considered probably the best invisible hearing aids on the market and I am not disappointed. Crystal clear hearing, 100% hidden, only thing needs improving is super short battery life of 2 days. And Bluetooth would be nice.

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4 people found this review helpful
VERIFIED BUYER | Cranberry Township, PA ?

I purchased Starkey I2400 in the ear hearing aids. I have never been more happier. The clarity of my hearing aids can be controlled by a push of a button. I can push for loud conditions push when watching tv and when I’m on the telephone it switches or I can push on normal sounds. My batteries are lasting from 7 to 8 days. I can volume up or down by a push of a button. Great product Starkey!!!

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1 person found this review helpful
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