Give Us a Call! 800-731-6794

3 Simple Steps for Huge Savings on Hearing Aids

Our process is the easiest in the industry!
Step 1
Call us at 800-731-6794
Call us and we'll let you know who your local ZipHearing provider is. The call can take less than 3 minutes!
Request Callback
Step 2
Call Our Local Provider
At your convenience, call your local ZipHearing provider and schedule your hearing aid consultation
Step 3
Enjoy Huge Savings
Your local ZipHearing provider will facilitate your order with our company, ensuring huge savings and other perks
Frequently Asked Questions
First, give us a call and we'll let you know who your local ZipHearing provider is. You can then call their office to book your consultation. If at the end of your consultation you decide you'd like to purchase hearing aids, your provider will submit the order to our company. Once we receive the order, we'll call you for payment and will then ship your new hearing aids directly from the manufacturer to your provider. Your provider will then contact you to come in for your first of several fitting sessions, which are all included in your purchase price.
All ZipHearing providers are appropriately licensed and trained Audiologists or Hearing Instrument Specialists. A ZipHearing provider can assist you at every stage of the hearing healthcare journey, from the initial testing and diagnosis, to the fitting and programming of hearing aids, to maintenance and repairs. Our number one priority is for you to be happy with your local service provider, so let us know what you're looking for in a hearing provider and we'll do our best to match you with our provider near you that best fits your needs.
Customer care is of the utmost importance to us, and we only maintain partnerships with hearing providers who are consistently well-reviewed by our customers. You can be sure that as a ZipHearing customer you will receive the same level of care and respect that you would expect to receive at any other hearing care provider's office.
You can expect to speak with a warm, friendly, and well-informed hearing consultant- meet our team! If you're a first time hearing aid wearer, you may have many questions, which we'll be happy to answer. If you're a seasoned hearing aid wearer you may simply want to find out who your local ZipHearing provider is and then be on your way. Whatever your situation, we are here to please and inform- never to sell.
We have devoted years to building our provider network of nearly 500 locations nationwide. We place a tremendous value on these relationships and simply cannot make this information publicly available without it being used to our disadvantage by our competitors. Should you decide to call and speak with us, we will immediately let you know who our partner provider is in your community- which is in contrast to most online hearing aid companies, who will not release their partner provider information until you've actually made a purchase.
There is no catch! Because we operate nationwide, we're able to secure very competitive prices on hearing aids and pass the savings on to our customers. ZipHearing never sells used, refurbished, or "knock-off" hearing aids, and ZipHearing providers are authorized distributors of the hearing aids shown on our website. All hearing aids are brand new and come direct from the original manufacturer with supporting documents, original serial numbers, and full warranties included.
Personalized hearing aid fitting: Based on the results of your hearing test, your local ZipHearing provider will professionally fit and fine-tune your new hearing aids to your unique needs.

Manufacturer warranty: All hearing aids purchased through ZipHearing include a manufacturer warranty, varying from 1-3 years depending on the product purchased. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a "Loss & Damage Claim" for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid. Here's a helpful video: Understanding Hearing Aid Warranties

45 day 100% risk-free evaluation period: Once your hearing aids have been fitted, you'll have 45 days to evaluate them. All appointments with your local provider during your 45 day evaluation period are included at no additional cost. If you decide to return your hearing aids within the evaluation period, you'll be issued a 100% refund.

1 year supply of hearing aid batteries: Just days after being fit with your new hearing aids, you'll receive a 1 year supply of hearing aid batteries delivered direct to your door. We provide top quality Rayovac batteries which have a shelf life of 4 years. Batteries will last between 3-21 days depending on a number of factors.

Follow-up care: All follow up service appointments during your first year of ownership are included at no additional cost. After that time, your local ZipHearing provider may bill you privately for services at a rate not-to-exceed $50 per appointment.


Hearing tests: While our prices do not include the cost of the hearing test, many ZipHearing providers do not charge for tests. If they do, it is usually between $25-$99, and your health insurance may pay for the test. If you have a copy of a recent test you may not need a new one.

Custom earmolds for behind-the-ear hearing aids: The vast majority of people do not need this type of earmold. If you do, we can include them in your order for $50 each, or you may purchase them directly from your local ZipHearing provider. When it comes time to order your ear molds, we'll let you know which option will be best for you depending on the hearing aids you are fit with.

Accessories: If you're interested in optional accessories like remote controls or Bluetooth streamers, these products are available at an extra cost, and you can see pricing on the respective product's page, or by calling us.
Our prices include local, professional care from a licensed hearing provider. Many online hearing aid retailers have lower prices than us because they remotely program your hearing aids and then mail them to you, with no local support included. Buying hearing aids without the involvement of a local hearing provider is risky, short-sighted, and potentially dangerous to your hearing health.

It's also important to ensure that the company you purchase from is an authorized retailer. Many online hearing aid companies are not authorized retailers of the hearing aids they sell, and purchasing hearing aids from them can have unintended consequences for the unsuspecting consumer. For instance, a few major hearing aid manufacturers have released statements that they may not honor warranties of hearing aids that are purchased through unauthorized channels, and in fact may even confiscate these hearing aids when they are sent to the manufacturer for repair or service. In addition, many local hearing providers will not provide service for hearing aids which were obtained through unauthorized channels. Verifying that a company is an authorized retailer of the hearing aids they sell is simple- just visit the hearing aid manufacturer's website and call or email their customer service. Here's a quick rule of thumb: If an online hearing aid retailer offers to mail your hearing aids directly to your home, they are probably not an authorized retailer (exceptions apply).

Finally, when comparing prices between online vendors, consider the entire package of services included, and not just the price. Make sure you know how many service appointments are included with your purchase, what your fees are if you return your hearing aids, the terms of the warranty period, and whether any additional supplies are included with your purchase such as batteries. With the answers to these questions, it's much easier to make a fair price comparison between different vendors.
If you need a hearing test, you can expect a thorough evaluation which will last from 30-60 minutes. You'll then have a discussion with your provider about which hearing aid(s) will be best for you. You'll discuss many things with your hearing provider such as your lifestyle, budget, cosmetic preferences, and more. If you decide to purchase hearing aids, your provider will help you initiate the ordering process with ZipHearing.
Most health insurance plans do not offer any coverage for hearing aids, and many plans that do offer coverage do not provide real savings to members. For instance, many plans promise members up to 40% off if the hearing aids are purchased from a hearing provider in their plan's provider directory. However, that discount is often applied to the inflated manufacturer's suggest retail price (MSRP), and when that 40% discount is applied, you are still left paying the usual retail price for the hearing aids. Other health insurance plans or “benefits” severely limit the hearing aids available to you. The bottom line is always evaluate your true out of pocket costs, and don't assume that your insurance plan will provide you with the best hearing aids at the best prices.

The best type of hearing aid benefits are those that allow for direct reimbursement. These plans allow you to purchase any hearing aids you wish, from any hearing provider you wish, and will reimburse you a set amount of money. If your plan provides direct reimbursement, we will submit the claim to your insurance company as a courtesty to you, for your direct reimbursement. We do not accept payment from insurance companies. Please note that if your insurance company fails to reimburse your claim and your 45 day evaluation period has expired, a refund will not be issued. Hearing aids must be paid in full at the time the order is made, and ZipHearing does not assume responsibility for the collection of insurance payments.
We accepts checks, all major credit cards, and CareCredit financing. Through CareCredit, we offer a 12 month interest-free plan, or conventional financing up to 48 months with 14.9% APR. If paying with a credit card, payment is made over the phone or through our secure online portal. ZipHearing is a verified merchant, which means we provide our customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. ZipHearing has an A+ rating with the Better Business Bureau.
With nearly 500 partner offices nationwide, you're almost certain to find a hearing provider affiliated with us wherever you travel within the continental US. When you're away from home, or if you've relocated temporarily or permanently, feel free to contact us and we'll let you know who our local affiliate is. If you have purchased your hearing aids within the last 12 months, ZipHearing will pick up the tab for any service provided by one of our affiliates (excluding hearing tests). In the event that there is not a ZipHearing provider in your new location, ZipHearing will, in coordination with your hearing aid manufacturer, assist you in finding a new service provider. In this special case, if you have purchased your hearing aids within the last 12 months, ZipHearing will reimburse you up to $50/appointment for any service provided by an office that is not affiliated with ZipHearing. If you plan to permanently relocate to a different city/state within 12 months of purchasing your hearing aids, ZipHearing strongly recommends that you postpone your hearing aid purchase until you've relocated.
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