Starkey Genesis AI with local care

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Genesis AI 24
Genesis AI 20
Genesis AI 16
Genesis AI 12
What's the difference between Genesis AI 24, 20 & more?
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Over 13,000 satisfied customers

The image of color hearing aids
Beige (29% popularity)
Can't decide? No problem! We're happy to ship a few different colors :)

What we love about Genesis AI

Bluetooth Connectivity iconBluetooth Connectivity

Stream music, phone calls and more, directly from your Genesis AI hearing aids to your iPhone or iPad. Genesis AI also offers Bluetooth connectivity with 35+ Android devices.

Rechargeability in multiple styles (optional) iconRechargeability in multiple styles (optional)

Starkey Genesis AI is powered by the longest lasting rechargeable lithium-ion batteries in the industry. Simply set your hearing aids in their charger at night, and you'll wake up to fully-powered devices in the morning.

Neuro Processor iconNeuro Processor

The processor is the brain of the hearing aid, and Starkey says this new processor is the industry's smallest and most advanced, with a unique on-board Deep Neural Network (DNN) accelerator engine that mimics the cerebral cortex of the human brain.

How to get Starkey Genesis AI locally and save

1Make sure there is a ZipHearing provider in your area Ziphearing man with laptop emoji

Click here to check your location, or simply call us at 877-813-4401.
We’ll answer your questions and let you know your local ZipHearing providers are.

2Schedule your consultation Ziphearing calendar emoji

At your convenience, call your local ZipHearing provider and schedule your hearing aid consultation. You'll discuss hearing aid options, and if you want, place an order.

3Hear better Ziphearing chart emoji

Just days after your consultation, pick up your custom-ordered hearing aids and get them programmed to your unique hearing profile. If you don't love them, return them for a 100% refund.

Included with your purchase

Local Care Included

Don’t settle for less- or “remote support.” To get the best performance out of your hearing aids you need local care. It’s why Starkey recommends it, right on their website. Your purchase includes 1 year of unlimited appointments with your local ZipHearing provider. After your first year of ownership, additional appointments with your local ZipHearing provider are (at the most) $65 each.

45 Day Risk-Free Trial

Wear your hearing aids for 45 days. If they don’t change your life, simply bring them back to your local ZipHearing provider and we’ll issue a 100% refund. No restocking fees. No fine print.

3 Year Warranty

Your purchase includes a manufacturer’s 3 year warranty covering repairs, and loss and damage. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss and Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid.

Supplies

Cleaning and maintenance supplies like domes and wax filters are included with your order, and your hearing provider will show you how to use them. If your hearing aids take disposable batteries, we’ll include a year's supply. If your hearing aids are rechargeable, we’ll include a charger.

Financing Available

We offer 12 month interest-free financing through CareCredit. We also offer payment plans of up to 60 months, though interest does apply. Setting up your financing takes just minutes, and a ZipHearing team member will help you through the process.

How Genesis AI fits

How hearing aids looks on the head
Beige (29% popularity)
(tap once on the head to see hearing aids off the ear)
Shield icon - 45 Day Risk-Free Trial

45 Day Risk-Free Trial

Shield icon - 45 Day Risk-Free Trial

45 Day Risk-Free Trial

Wear your hearing aids for 45 days. If they don’t change your life, simply bring them back to your local ZipHearing provider and we’ll issue a 100% refund. No restocking fees. No fine print.

Financing icon - Financing Available

Financing Available

Financing icon - Financing Available

Financing Available

We offer 12 month interest-free financing through CareCredit. We also offer payment plans of up to 60 months, though interest does apply. Setting up your financing takes just minutes, and a ZipHearing team member will help you through the process.

Heart icon - local care

Local Care Included

Heart icon - local care

Local Care Included

Don’t settle for less- or “remote support.” To get the best performance out of your hearing aids you need local care. It’s why Starkey recommends it, right on their website. Your purchase includes 1 year of unlimited appointments with your local ZipHearing provider. After your first year of ownership, additional appointments with your local ZipHearing provider are (at the most) $65 each.

Warranty icon - warranty loading=

3 Year Warranty

Warranty icon - warranty

3 Year Warranty

Your purchase includes a manufacturer’s 3 year warranty covering repairs, and loss and damage. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss and Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid.

Supplies icon - provide supplies for the hearing aids

Supplies

Supplies icon - provide supplies for the hearing aids

Supplies

Cleaning and maintenance supplies like domes and wax filters are included with your order, and your hearing provider will show you how to use them. If your hearing aids take disposable batteries, we’ll include a year's supply. If your hearing aids are rechargeable, we’ll include a charger.

Written by:Jeff Hall, Hearing Aid Specialist
The image of Jeff Hall author

Jeff Hall

President at ZipHearing

Jeff is a California licensed hearing aid dispenser and the President of ZipHearing one of the largest hearing aid suppliers in the country. More about Jeff Hall
Medically reviewed by:Brad Ingrao, Doctor of Audiology
The image of Brad Ingrao author

Brad Ingrao

Editor & Doctor of Audiology

Brad Ingrao, Au.D. has been in clinical practice since 1992 in a variety of settings including academia, private practice, educational audiology, the VA, and the hearing aid industry.More about Brad Ingrao
Updated:Feb 16, 2024
Starkey Genesis AI

The sound barrier has been broken

Released by Starkey on March 28, 2023, Genesis AI is Starkey’s newest, most complete line of hearing aids suitable for all hearing losses.

Genesis AI is most well-known for being Starkey’s first hearing aid powered by their newest Neuro Processor chip, which has a unique on-board Deep Neural Network (DNN), which mimics the cerebral cortex of the human brain.

Starkey's Achin Bhowmik, Ph.D., had this to say at Genesis AI's unveiling- “Genesis AI’s improved performance levels are unlike anything else in the industry.“

Starkey Genesis AI at a glance

AI-driven pros and cons of Starkey Genesis AI, based on (34) written reviews and (3) video reviews

Utilizing Chat-GPT 4, we've curated valuable product insights from the user reviews on this page. This is a summary of firsthand experiences from verified Starkey Genesis AI users.

Pros

  • Exceptional Sound Quality: Across the board, users laud the hearing aids for their superior sound quality, which includes enhanced clarity, the ability to discern subtle sounds, and improved hearing capabilities in various environments.
  • Optimal Comfort and Customization: The comfort and fit of the hearing aids receive high marks, with particular appreciation for custom-molded options and designs that accommodate specific hearing needs, ensuring all-day comfort.
  • Advanced Technological Features: Users are impressed with the array of advanced features, such as AI-driven adjustments, rechargeable batteries, health and fall monitoring, and programs tailored for different environments, which collectively contribute to a more personalized and efficient hearing experience.
  • Seamless Connectivity and Intuitive Controls: The ease of connectivity with smartphones, tablets, and other devices, including through Bluetooth, is highly valued. The intuitive controls, both on the devices and through the MyStarkey app, facilitate straightforward adjustments and customization.
  • Long Battery Life: The long-lasting battery life of the rechargeable models stands out, with users appreciating the reliability of the hearing aids even during extended use, such as long flights or throughout busy days.
  • Versatile Environmental Adaptability: The hearing aids are praised for their ability to adapt to various listening environments through specialized programs, significantly enhancing the user's ability to hear clearly in settings such as restaurants, outdoors, and crowded areas.

Cons

  • Bluetooth Connectivity Challenges: Users experience frustrations with Bluetooth connectivity, particularly when streaming music or attempting to use the hearing aids hands-free with Android devices. Issues also arise when switching between multiple devices, adding to the inconvenience.
  • Suboptimal Audio Quality for Streaming: The audio quality when streaming music is reported to be less than satisfactory by some users, with descriptions of the sound being thin or washed out, indicating a potential area for improvement in multimedia use.
  • Material and Design Shortcomings: Specific feedback points to the material and design of the domes not being optimal for some users, leading to discomfort or the need for regular readjustment to maintain a proper fit in the ear canal.
  • Limited Volume Control for Calls: Users have identified issues with the volume controls for phone calls and notifications, particularly in noisy environments. The inability to raise the volume sufficiently remains a concern for effective communication.

Sales popularity of Genesis AI vs.

over the last 60 days

Relative sales popularity of Starkey models over time, based on our internal sales data. Updated weekly. Click on a model name to remove/bring back it from the chart comparsion

Sales stats for Genesis AI

Based on our internal sales data. Updated daily.

BOUGHT BY 87.8%of our customers who've bought Starkey in the last 90 days
RETURNED BY 21.7% of customers during their 45 day trial period for a 100% refund
ZipHearing Return PolicyWe think you'll love your new hearing aids. But if you don't, return them for a 100% refund within 45 days. No restocking fees, no fine print.

Your savings through ZipHearing

Based on retail pricing figures from HearingTracker.com.

Average retail
OUR PRICE FOR
STARKEY GENESIS AI IS
40% less
than the national average price
ZipHearing Price

Starkey's product naming convention

Starkey
Brand
Genesis AI
Model
24
Tech level
RIC
Style
R T
Rechargeable w/ T-coil

Genesis AI tech levels our customers buy

Based on internal sales data. Updated daily.

Hearing Aids prices range72.7%
Hearing Aids prices range72.7%
Tech level% of sales
Genesis AI 2472.7%
Genesis AI 2017.4%
Genesis AI 168.8%
Genesis AI 121.1%

Starkey Genesis AI models

Sorted by popularity. Based on our internal sales data. Updated daily.

Starkey Genesis AI comes in 9 different models, shown below. When purchasing through ZipHearing, the model you select doesn't affect the final price you pay — the technology level does; such as the Genesis AI 24, 20, 16 or 12. The majority of ZipHearing customers buy the Starkey Genesis AI mRIC R model (shown in position 1 below), with the 24 technology level.

RATING1
The image of Starkey Genesis AI mRIC R hearing aidsmRIC R
mRIC R

Mini receiver-in-canal style with a lithium-ion rechargeable battery.

49.4%
of our customers choose this model
15.2%
of our customers returned this model for a full refund
RATING2
The image of Starkey Genesis AI RIC RT hearing aidsRIC RT
RIC RT

Receiver-in-canal style with a a lithium-ion rechargeable battery and telecoil.

28.8%
of our customers choose this model
22.4%
of our customers returned this model for a full refund
RATING3
The image of Starkey Genesis AI ITC R hearing aidsITC R
ITC R

In-the-canal style with a lithium-ion rechargeable battery

6.9%
of our customers choose this model
31.3%
of our customers returned this model for a full refund
RATING4
The image of Starkey Genesis AI IIC NW hearing aidsIIC NW
IIC NW

Invisible-in-canal style with a size 10 battery. Non-wireless.

6.4%
of our customers choose this model
43.3%
of our customers returned this model for a full refund
RATING5
The image of Starkey Genesis AI CIC hearing aidsCIC
CIC

Completely-in-canal style with a size 312 battery

3.2%
of our customers choose this model
26.7%
of our customers returned this model for a full refund
RATING6
The image of Starkey Genesis AI RIC 312 hearing aidsRIC 312
RIC 312

Receiver-in-canal style with a size 312 battery

2.8%
of our customers choose this model
30.8%
of our customers returned this model for a full refund
RATING7
The image of Starkey Genesis AI CROS RIC hearing aidsCROS RIC
CROS RIC

Receiver-in-canal style CROS transmitter with a lithium-ion rechargeable battery.

2.4%
of our customers choose this model
18.2%
of our customers returned this model for a full refund
RATING8
The image of Starkey Genesis AI CIC NW hearing aidsCIC NW
CIC NW

Completely-canal with a size 10 battery. Non-wireless.

2.1%
of our customers choose this model
50%
of our customers returned this model for a full refund
RATING9
The image of Starkey Genesis AI ITE R hearing aidsITE R
ITE R

In-the-ear style with a lithium-ion rechargeable battery.

0.4%
of our customers choose this model
0%
of our customers returned this model for a full refund

Starkey Genesis AI 24 vs 20 & more

This is a heavily abbreviated chart designed to focus only on the key differences between models. Features that exist across all technology are not listed below unless they`re necessary to provide context for other features listed. Swipe right to see more features, tap on a feature to read its description.

Model12162024
Sales popularity1.1%8.8%17.4%72.7%
Return rateN/A24.4%16%23%
Tech levelLowMidAdvancedPremium
Channels12162024
Speech in Noise Reduction8dB8dB10dB22dB
Wind Noise Reduction10dB10dB19dB35dB
Transient Noise Reduction6dB6dB9dB15dB
Machine Noise Reduction7dB7dB12dB22dB
Edge Mode
Edge Mode: My Starkey app access
Assistant
Transcribe
Edge Mode: Tap Control
Translate
Voice AI

*some features may not apply to all models on this page

For a more detailed comparison, see Starkey`s feature matrix

Starkey Genesis AI reviews

The video and/or written reviews below are from real ZipHearing customers who bought and wear Starkey Genesis AI hearing aids. Every ZipHearing customer is invited to create written and video reviews and is compensated up to $235 for doing so. We ask our customers to provide unbiased reviews highlighting both the pros and the cons of their hearing aids. We hope you find these firsthand experiences of Starkey Genesis AI helpful!
Preview for the "My experience has been quite positive" video
21:51

My experience has been quite positive

Review by: Nick from NJ
Model: Starkey Genesis AI 24 RIC RT
Bought: Apr 2023

Summary: Nick reviews the Starkey Genesis AI 24 hearing aids, emphasizing his personal experience as a user with mild sensorineural hearing loss. He highlights the aids' effective noise reduction in busy environments, Bluetooth connectivity, and long-lasting battery. Despite their comfort and ergonomic design, Nick notes the need for multiple adjustments by a hearing specialist for optimal performance and mentions minor issues with dome material and Bluetooth limitations for non-iPhone users. He appreciates the intuitive MyStarkey app, especially the Edge Mode for enhanced noise cancellation. While mentioning some drawbacks like the audio streaming quality for music, Nick overall recommends the Starkey Genesis AI 24s for their advanced features and design, advising users to work closely with their audiologists for the best experience.

Preview for the "I really like them" video
02:22

I really like them

Review by: Al from CA
Model: Starkey Genesis AI 24 mRIC R
Bought: Nov 2023

Summary: Al discusses his experience with Starkey Genesis AI hearing aids following an acoustic neuroma tumor diagnosis and high-frequency hearing loss. He chose Starkey Genesis for their AI technology and comfortable fit after viewing online reviews. Al received a custom hearing aid for the side affected by the tumor and a standard one for the other ear, along with a rechargeable case. He underwent a hearing test that confirmed his low hearing on one side, leading to fully enclosed hearing aids tailored for different activities like jogging, driving with a quality sound system, and watching television. Despite the high cost, Al appreciates the quality, small size, and the service he received, noting the significant improvement in his hearing and the discreetness of the devices.

Preview for the "I really like these hearing aids" video
04:24

I really like these hearing aids

Review by: Elizabeth from CA
Model: Starkey Genesis AI 24 mRIC R
Bought: Dec 2023

Summary: Elizabeth appreciates the advanced technology and sleek design of her Starkey Genesis AI 24 mRIC hearing aids. These devices are discreet and eliminate the need for battery replacements with seamless charging capabilities. Despite minor issues with the charging indicators, Elizabeth highly recommends these hearing aids for their portability, ease of use, and accompanying app for personalized sound adjustments,

Show-3 More

Written Reviews

Review by Linda on May 05, 2023
Model: Starkey Genesis AI 24 mRIC R
Rating:
VERIFIED BUYER | Richardson, TX

Starkey Genesis AI

The hearing aids are very comfortable and the sound quality is amazing. After wearing hearing aids for over 15 years I actually hear everything that is being said clearly. The price is the only con but you can’t really put a price on being able to hear.
Review by Nick on Apr 28, 2023
Model: Starkey Genesis AI 24 RIC RT
Rating:
VERIFIED BUYER | Tenefly, NJ
2 graphite starkey genesis hearing aids standing up aside the standard starkey charger

Will be worth the time

When I received my Genesis AI hearing aids and put them in my ears at the fitting, I was impressed with how powerful they were. These really did a great job at amplifying the surrounding sounds and pumping them into my ears. These were so powerful, in fact, that the plosives and “s” sounds from speech were overwhelming. However, that was an easy fix for my hearing specialist. He made a modification in his software and the problem was solved! I was also able to work with the specialist and make some custom programs (presets) to use in the new MyStarkey app. I need to emphasize this, this app is incredible! Very simple to use, and highly intuitive.

I love the charger that these hearing aids came with! It has a closing lid and uses magnets to hold the aids in place while charging. I also heard there is an upgraded charger that has an internal battery for charging on-the-go, which is a huge perk for me.

I was not a huge fan of the audio quality when streaming music, it was terribly thin-sounding and very washed out. However, the MFI bluetooth connection made the setup and pairing process a breeze! A few taps on the iPhone screen and I was fully connected and ready to go.

I feel like I will need to make a few more trips to my specialist to truly dial in my perfect settings and preferences, but it will 100 percent be worth the time and effort.
Review by Reba on May 27, 2023
Model: Starkey Genesis AI 24 RIC RT(Caramel)
Rating:
VERIFIED BUYER | Pittsburgh, PA
close up of Genesis AI in dark brown color blending in well with users hair color
right and left genesis devices in palm of users hand
close up of the right Genesis AI in dark brown color blending in well with users hair color
Color: Caramel

Starkey Genesis AI

Excellent sound quality and comfortable fit, I am pleased to be able to hear adain. The technology of the devices with the app is amazing. I definitely recommend these hearing aids.
Review by Art on Jun 21, 2023
Model: Starkey Genesis AI 24 mRIC R(Beige)
Rating:
VERIFIED BUYER | Longmont, CO
two Genesis ai mRIC 24 hearing aids in beige laying flat on a table side by side
Color: Beige

I am very impressed

The sound quality is wonderful quiet calm, and works perfect I am very impressed and thank you for the good provider you hooke us up with. I would have no trouble recommending this hearing aid to anybody. Please feel free to use me as a reference, I also love the way the app works.
Review by David on Jul 22, 2023
Model: Starkey Genesis AI 24 ITC R
Rating:
VERIFIED BUYER | Santa Fe, NM

Starkey Genesis 24

I have been an occasional hearing aid wearer for about seven years, wearing them primarily for television and social events. I recently had my original aids recalibrated and saw that it was obvious that my overall hearing had degraded substantially. Because of that realization, I made two decisions. The first was to become a full time wearer and the second was to upgrade my technology. I had heard about the brand new Genesis and decided to give the latest and greatest a try. My first attempt, as usual, was the RIC style. Unfortunately, Starkey sent me the miniRics instead and after using them for a bit, decided I wanted the full size. Grant at ZipHearing and Starkey both reacted very quickly after I called to inform them of the error, and I received the correct ones in just a couple of days. After some further wearing, I was having a bit of trouble with my constant on-off of my eyeglasses and thus decided on trying the custom molded ITE style. The reason I mention this is that Starkey and my Audi did a great job and the fit and comfort of these is exemplary. I will not go into the technical details about the Genesis, as there is plenty of information about that on the Web. Speaking from my experience with the Genesis, it is difficult to imagine anything better for voice cognizance improvement (within today's technology) than the Genesis. They are a huge leap forward from my original NuEar (Starkey) aids, with better clarity and control. I do not know if they are in anyway "self-learning" (or maybe it's just my brain) but they seem to get better the longer I wear them. The Genesis do have extra do-dads (fall and health monitor), which I don't care about, but may be important to some. The sound quality between the RICs and the ITEs is similar, with the only difference I could perceive due to form factor. The app is straightforward and easy to use and I had no issues at all pairing with my Samsung Android phone. All in all, I am very impressed with these hearing aids and excited to be wearing them full time now.
Review by Shirley on Sep 05, 2023
Model: Starkey Genesis AI 20 mRIC R
Rating:
VERIFIED BUYER | Indianapolis, IN

Quiet with superb range

The quality of these hearing aids is better than my three previous brands of aids. So quiet that you wonder if they are really "on." The clarity of sound (picking up syllables, consonants and "sh" words it extremely high. I've experienced no "squalking" when I turn the sound higher. Especially love the ability to "up the sound" by pressing one button on the aid. At my first checkup, I'm going to ask if the aids can set deeper in my ear.
Review by Jay on Jul 14, 2023
Model: Starkey Genesis AI 24 mRIC R
Rating:
VERIFIED BUYER | Boynton Beach, FL

Very crisp sound and quality

Very crisp sound and quality. it is hands down better the my old phonak. i was thinking twice about spending the money for it but i am glad i bought the genesis a24
Review by David on May 31, 2023
Model: Starkey Genesis AI 24 RIC RT(Beige)
Rating:
VERIFIED BUYER | Columbus, GA
Genesis AI tucking away neatly behind the wearers ear
Genesis AI in the left ear with only the receiver wire barely visible to others
Color: Beige

Long overdue decision to get hearing aids

Much improved hearing. Long delayed decision to get. Sound quality is excellent. No loud feedback that I’ve heard with other brands from family and friends. I have rechargeable model. Plenty of battery life remaining after 30 hour flight overseas. Stigma of having aids was in my mind. Almost unnoticeable in appearance. Programs for restaurant, outdoors and crowds, along with “edge” are a big help.
Review by Bill on Jun 13, 2023
Model: Starkey Genesis AI 20 mRIC R
Rating:
VERIFIED BUYER | Grand Rapids, MI

Above my expectations

The sound quality on my new hearing aids is really great. Above my expectations. The ability to adjust to the environment, and enhance voices is a real positive. The rechargeable battery is a very nice feature.
Review by Susan on Aug 25, 2023
Model: Starkey Genesis AI 24 RIC RT(Beige)
Rating:
VERIFIED BUYER | Ocala, FL
beige genesis ric RT 24 hearing aid next to a bottle cap to show size
single beige starkey genesis ai in palm of hand
Color: Beige

Starkey Genesis AI 24

The sound quality is very good. They fit better than my last pair (different brand). The app is easy to use and it works well with my IPhone 14. They only minor issue is switching from my phone to my IPad and then back. It’s a nuisance to gave to keep turning the blue tooth off and on when I want to switch devices. But, a real positive and one of the main reasons for choosing Starkey Genesis is the long battery life. I have not had them die on me once. My old instruments used to die around 9 pm every night. So happy with these!
Show24 More

Common questions about Starkey Genesis AI hearing aids

Bluetooth / ConnectivityRechargeabilityDisposable BatteriesControls/AppsMiscellaneous

Choose questions category:

Can this hearing aid be paired directly to my Bluetooth TV?
No. To stream audio from the TV you'll need the TV Streamer accessory.
Does this hearing aid allow for hands-free phone calls?
If you have an iPhone 11 or newer, running on iOS 15.1 or newer, and you have any Genesis AI model other than the IIC NW or CIC NW models, then you'll be able to talk on the phone hands-free. If you have any other phone or operating system, hands-free talking on the phone requires the Remote Mic + accessory. This will allow you to keep your phone in your pocket/purse, etc, and the microphone on the accessory will pick up your voice so the caller can hear you. If you have the IIC NW or CIC NW models, neither of these will allow hands-free calling, as they are not compatible with the Remote MIC + accessory.
Is this hearing aid Bluetooth compatible?
Genesis AI is Made for iPhone, which means it can connect directly with iPhones to stream music, phone calls, and more. Genesis AI is also compatible with the new Android protocol, Audio Streaming for Hearing Aids (ASHA), allowing direct streaming from select Android devices with Android 10 or later and Bluetooth 5.0. If your phone isn't directly compatible with Genesis AI, you can still get Bluetooth functionality via the Remote Microphone +.
How will I know when my battery needs to be charged?
When the battery is low, you'll hear a spoken notification through the hearing aid that says "battery." Then, 10-15 minutes later, you'll hear a long tone, and the hearing aid will die shortly after that and will require charging before use.
What if I'm on-the-go and my battery dies?

The battery should last long enough that this isn't an issue. But if your battery does quit, you have a few options. First, if you have the Starlink Charger with you, it features an on-board turbo charging feature for three hours of use time in just seven minutes of charging, but it must be plugged into an external power source (i.e, wall outlet) to charge the hearing aids. If you have the Starlink Premium Charger, it'll offer the same turbo charging, with the added benefit that it doesn't need to be plugged into to a wall outlet to charge your hearing aids, because it has its own on-board battery for on-the-go charging. If you use the custom (in-ear) Genesis hearing aids, you're able to charge your hearing aids on-the-go if you get the Premium Custom Charger (which has its own battery on-board), but it does not have the turbo charging features— that's a feature only available in the mRIC R and RIC R T model hearing aids.

How many hours a day do the batteries last?

It depends on the model, and the figures that follow include a few hours per day of Bluetooth streaming use. RIC RT: 51 hrs, mRIC R: 33 hours, ITC R and ITE R: 33 hours.

What is the lifespan of the rechargeable batteries?
Your battery will last a minimum of 3 years. After that point, your Starkey provider will send your hearing aid to Starkey for a battery replacement. We expect most providers to charge between $150-$250 per device for this service.
How long does it take to get a full charge?
The hearing aids will be fully charged in less than 3.5 hrs, providing 24 hours of power.
Does the charger include a dehumidifier?
None of the Genesis AI chargers include a dehumidifer. If you're concerned about moisture impacting your hearing aids, you may want to purchase small desiccant that you can put inside your charger.
How will I know when it's time to change the battery?
When the battery is low, you'll hear a spoken notification through the hearing aid that says "battery." Then, 10-15 minutes later, you'll hear a long tone, and the hearing aid will die shortly after that unless the battery is replaced.
How long do the batteries last?

The batteries on the IIC and CIC models will usually need to be changed about once every 3-5 days.

Are the batteries hard to change?
The size 10 batteries which power the small CIC and IIC models can be tricky for some people to handle, and they require pretty good dexterity, especially with the IIC model. If you're concerned about this we'd recommend getting the larger and rechargeable ITC R model, so changing batteries isn't necessary.
How do I turn this hearing aid on and off?
If you use a model that takes disposable batteries, simply open the battery door to turn the hearing aid off, and when you close it, the aid will turn on. If you use a rechargeable model, the aid will automatically turn off when you put it back in it's charger, and will turn on when you take it out. To turn a rechargeable aid off manually, just press and hold the pushbutton for 3 seconds. Repeat to turn it back on.
Does the app have a “Find My Hearing Aid” feature?
Yes, but it in order for this feature work, your phone and hearing aids must've been paired before the hearing aids were lost. If they were, and you lose your hearing aids, the app will tell you show you a location on a map, where the hearing aids were last connected to the phone.
How can I control this hearing aid, and which settings can I control?

Using either the onboard rockerswitch, push button, or the handheld remote, you can control the volume and program, and on some models, "Edge Mode." You can also activate Edge Mode using the My Starkey app, and you also have access to an equalizer that lets you adjust the base and treble of the hearing aids. Note that the CIC NW and IIC models cannot be controlled via the My Starkey App, and the IIC model does not have room for an onboard push button. The only way to control the IIC model is via Starkey's T2 app, and via that app you can control the volume and program of the hearing aids. The CIC NW can be controlled via a push button, or the T2 app, or a combination of both. 

How do I activate Edge Mode?
With the 24 tech level, Edge Mode can be activated by double "air tapping" near the near the hearing aid, via a push button on the hearing aid, or through the My Starkey app. With the 20 and 16 tech levels, Edge Mode can only be activated via the My Starkey app.
Which tech level is the IIC available in?
All levels except the 12 level.
Can I get this hearing aid with a telecoil?

The RIC RT and RIC 312 models come with a telecoil, and the ITE R model can have a telecoil added (optional).

Is this hearing aid CROS compatible?
The RIC RT model is compatible with the CROS RIC.
Which models have Edge Mode?
All models with a tech level of 16 and above have Edge Mode, and all models have except the IIC NW and CIC NW have Edge Mode .
Genesis AI vs Evolv AI
Genesis AI differs from Evolv AI in just about every way that a new generation hearing aid can differ from its predecessor.

Starting with what's on the inside, Genesis AI features a new Neuro Processor, which Starkey boasts is the smallest and most powerful processor in the industry.

The processor is 4x faster than Starkey's previous processor and has 6x more transistors, and remarkably, operates even more efficiently than the previous processor, which means better battery life—more on that below.

Most notably, the Neuro Processor has an on-board Deep Neural Network (DNN) accelerator engine that mimics the cerebral cortex of the human brain. Utilizing complex pattern recognition with advanced machine learning technology, it adapts to more listening situations than ever before.

Starkey says this new processor pushes energy-efficient artificial intelligence to its limits, analyzing and automatically optimizing sound over 80 million times an hour. All of this means hearing aids that can auto-adjust themselves better, and more frequently, requiring less engagement from the wearer.

Starkey has also released all-new fitting software 'Pro Fit', which they remade from the ground up based on input from hearing professionals around the globe. Designed for efficiency, ease of use and a seamless fitting experience — from first fit to fine tuning. This means a more streamlined programming and adjustment period with Genesis AI hearing aids.

Genesis AI also features 2 new styles from Starkey, the mRIC R, and RIC RT. Both new models have lithium-ion rechargeable batteries, with the RIC RT model lasting an industry-best 51 hours on a single charge. These new RIC models feature a new exterior casing and improved water resistance as compared to Evolv AI RIC models.

Finally, Genesis AI is compatible with an all-new app, called My Starkey, and you can learn more about that app in the 'Apps & Accessories' section further down this page.

Compatible apps & accessories

Apps (by popularity)

RATING1
The image of My Starkey hearing aids
My Starkey

My Starkey

Compatible with all Genesis AI models except the IIC NW and CIC NW. The all new My Starkey applet's you take control of your hearing experience. Adjust hearing aid volume, base and treble, create customized programs, and stream music or phone calls with the touch of a button. Adapt to hearing aids faster with quick how-to's, tips, and videos. All tailored for where you are on your hearing journey. Access remote hearing aid adjustments from your hearing care professional. Lose a hearing aid? Use My Starkey to track the location and simplify your life. Monitor daily hearing and physical activity to help you stay healthy. Set and achieve goals for hearing, steps, exercise, and beyond. Get personal and detailed insights into your activity levels. My Starkey can even detect your falls and notify the people you choose – keeping you safe while active.
RATING2
The image of Hear Share hearing aids
Hear Share

Hear Share

Compatible with all Genesis AI models except the IIC NW and CIC NW. This app is designed for caregivers and/or family members of hearing aid wearers. The Hear Share app allows hearing aid wearers to share data like hearing aid use, physical activities, and overall wellness. Wearer's may even use the Hear Share app to have loved ones or caregivers notified in the event of a fall.
RATING3
The image of T2 Remote hearing aids
T2 Remote

T2 Remote

Compatible with the Genesis AI CIC NW and IIC NW models only. This app serves as a remote control for your hearing aids, allowing you to change the volume and program. Simply hold your phone near your ear while pressing a button in the app to make the change you desire. Your phone will then emit a sound, which the hearing aid interprets as instructions to make the change you requested.

*Double tap on the app to open it in the store

Accessories (by popularity)

RATING1
*Included with rechargeable mRIC R and RIC RT orders
The image of StarLink Charger hearing aids
StarLink Charger, $99

StarLink Charger, $99

*Included with rechargeable mRIC R and RIC RT orders

This is the standard charger that comes with the mRIC R and RIC RT rechargeable hearing aids. Fully charges hearing aids in 3.5 hours, providing 24 hours of power. The charger also offers turbo charging, for three hours of hearing aid use time in just seven minutes of charging. The charger must be plugged into an external power source to charge the hearing aids.
RATING2
The image of StarLink Premium Mini Charger hearing aids
StarLink Premium Mini Charger, $149

StarLink Premium Mini Charger, $149

This is an optional premium charger that is compatible with the mRIC R and RIC RT rechargeable hearing aids. Fully charges hearing aids in 3.5 hours, providing 24 hours of power. The charger also offers turbo charging, for three hours of hearing aid use time in just seven minutes of charging. The main benefit of this premium charger is that it includes an on-board battery for on-the-go charging, and that on-board battery can provide three full charges to your hearing aids (without needing to be plugged into a power source).
RATING3
*Included with in-ear rechargeable orders
The image of Custom Charger hearing aids
Custom Charger, $99

Custom Charger, $99

*Included with in-ear rechargeable orders

This is the standard charger that comes with the custom in-ear rechargeable models. Fully charges hearing aids in 3.5 hours, providing 24 hours of power. The charger must be plugged into an external power source to charge the hearing aids.
RATING4
The image of Premium Custom Charger hearing aids
Premium Custom Charger, $149

Premium Custom Charger, $149

This is an optional premium charger that is compatible with the custom in-ear rechargeable models. Fully charges hearing aids in 3.5 hours, providing 24 hours of power. The main benefit of this premium charger is that it includes an on-board battery for on-the-go charging, and that on-board battery can provide three full charges to your hearing aids (without needing to be plugged into a power source).
RATING5
The image of TV Streamer hearing aids
TV Streamer, $319

TV Streamer, $319

Compatible with all Genesis AI models except the IIC NW and CIC NW. Plug it into the back of your TV or soundbar and the audio will be streamed directly to your hearing aids. Others can keep the TV at their preferred volume level, while you set your own volume via the app, on the hearing aids themselves, or via the buttons on the device itself.
RATING6
The image of Mini Remote Microphone hearing aids
Mini Remote Microphone, $199

Mini Remote Microphone, $199

Compatible with all Genesis AI models except the IIC NW and CIC NW. If you have a hard time hearing in noise this accessory is a lifesaver. Attach this microphone to a companion's shirt and their voice will stream directly to your hearing aids. Their voice will come through much stronger than all the competing noise in the environment.
RATING7
The image of Remote Microphone + hearing aids
Remote Microphone +, $299

Remote Microphone +, $299

Compatible with all Genesis AI models except the IIC NW and CIC NW. If you have a hard time hearing in noise this accessory is a lifesaver. Attach this microphone to a companion's shirt and their voice will stream directly to your hearing aids. Their voice will come through much stronger than all the competing noise in the environment. In the event your smartphone isn't directly compatible with your hearing aids for streaming audio, this device also doubles as a Bluetooth streamer.
RATING8
The image of Table Microphone hearing aids
Table Microphone, $469

Table Microphone, $469

Compatible with all Genesis AI models except the IIC NW and CIC NW. Set it in the middle of the table and enjoy group settings like family gatherings or noisy restaurants. It's eight built-in microphones detect the primary speaker's voice and stream it directly to the hearing aids.
RATING9
The image of Remote hearing aids
Remote, $179

Remote, $179

Compatible with all Genesis AI models except the IIC NW and CIC NW. You probably don't need this. Most people use the app to control their hearing aids, and if not the app, then the push button on the hearing aid itself. But if neither of those suit you, this remote is a simple way to control the volume and program.
Models
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KEY FEATURES

1. Dome

The image of Dome hearing aids feature

The dome slips over and encloses/protects the receiver/speaker. Domes are made with medical-grade silicone. They come in different shapes and sizes—your hearing care professional will help you pick the right size and style. Selecting the appropriate dome will change the sound performance of your hearing aids, so if you’re not achieving satisfying results with your hearing aids, your hearing provider will often consider trying a different dome style. In some cases, such as for wearers with severe or profound hearing loss, an earmold will be used instead of a dome.

2. Microphone

The image of Microphone hearing aids feature

The microphone picks up the sound from the environment and sends it into the hearing aid for processing. You’ll mostly want to leave the microphone alone, but periodically check it to ensure it’s not being plugged up by hair care products or oils.

3. Receiver

The image of Receiver hearing aids feature

The receiver AKA speaker delivers the sound into the ear. Starkey receivers are available in 4 different strengths, L (low), M (medium), P(power), and UP(ultra power). Your ZipHearing provider will help you determine the appropriate gain (strength/power) receiver based on the results of your hearing test. Expect to have to replace your receivers every year or so, and this is something that usually takes just a few minutes with your local ZipHearing provider.

4. Receiver wire

The image of Receiver wire hearing aids feature

This thin, plastic-coated wire transmits power and signals to the receiver/speaker, which is worn inside the ear. Starkey receivers are available in 5 different lengths: 1,2,3,4 & 5. Your ZipHearing provider will help you determine the appropriate length of receiver wire, by measuring your ear. In cases when your ZipHearing provider is unsure of the exact receiver length that will work best for you, we’re happy to send out a few different receiver lengths for you to try.

5. Rechargeable battery

The image of Rechargeable battery hearing aids feature

The RIC RT model shown at the top of this page is powered by a rechargeable lithium-ion battery, expected to last 50+ hours on a full charge. The slightly smaller mRIC R model is expected to last 30+ hours on a full charge. The battery takes about 3 hours to fully charge, and a 30 minute quick charge will get you about 6 hours of power.

6. Rocker switch

The image of Rocker switch hearing aids feature

The rocker switch is very versatile on Genesis AI and can be set up a number of different ways by your hearing provider. Depending on your preferences, you can use these switches to control the hearing aid volume and/or program, tinnitus levels, Edge Mode +, Smart Assistant, on/off/mute functionality, and with iPhone 11 or newer and iOS 15.1 or newer, you can even accept/deny/end calls with the button. Some people use these buttons exclusively to control the hearing aids, and others use the app to control the hearing aids. Others (most people), use a combination of both the app and rocker switch to make adjustments to their hearing aids. You likely won’t have to use these buttons often, but some people find them handy to make quick adjustments to their hearing aids when they change listening environments (ie, entering a noisy restaurant, or a quiet room). Your hearing provider will go over the options available and make sure your hearing aids are set up to your ideal preferences.

7. Water resistant

The image of Water resistant hearing aids feature

Genesis AI has an IP68 rating, meaning it’s protected from dust getting inside and can withstand exposure to water. Starkey has engineered Genesis AI hearing aids with more gaskets and silicone seals than ever before, to help ensure the devices are watertight and corrosion-proof. A full protective nano coating further shields the hearing aids both inside and out. Even the built-in lithium-ion battery is now fully enclosed to prevent damage. Genesis hearing aids also underwent an additional accelerated-aging test to ensure they could maintain their waterproof muscle well into the future. We would still recommend exercising caution around water (as we would with all hearing aids).

8. Wax filter

The image of Wax filter hearing aids feature

When it comes to maintaining your hearing aids, this is where you’ll spend most of your time. The wax filter (mostly) prevents wax and oils from getting into the receiver/speaker. Your hearing provider may supply you with Starkey Hear Clear wax filters enabling you to periodically change these on your own. Some people never have to change these wax filters, others have to change them weekly. Your purchase includes 1 pack of wax filters, and you can purchase additional wax filters directly from your ZipHearing provider, or through a number of sites online such as Amazon.

9. Dome

The image of Dome hearing aids feature

The dome slips over and encloses/protects the receiver/speaker. Domes are made with medical-grade silicone. They come in different shapes and sizes—your hearing care professional will help you pick the right size and style. Selecting the appropriate dome will change the sound performance of your hearing aids, so if you’re not achieving satisfying results with your hearing aids, your hearing provider will often consider trying a different dome style. In some cases, such as for wearers with severe or profound hearing loss, an earmold will be used instead of a dome.

10. Microphone

The image of Microphone hearing aids feature

The microphone picks up the sound from the environment and sends it into the hearing aid for processing. You’ll mostly want to leave the microphone alone, but periodically check it to ensure it’s not being plugged up by hair care products or oils.

11. Receiver

The image of Receiver hearing aids feature

The receiver AKA speaker delivers the sound into the ear. Starkey receivers are available in 4 different strengths, L (low), M (medium), P(power), and UP(ultra power). Your ZipHearing provider will help you determine the appropriate gain (strength/power) receiver based on the results of your hearing test. Expect to have to replace your receivers every year or so, and this is something that usually takes just a few minutes with your local ZipHearing provider.

12. Receiver wire

The image of Receiver wire hearing aids feature

This thin, plastic-coated wire transmits power and signals to the receiver/speaker, which is worn inside the ear. Starkey receivers are available in 5 different lengths: 1,2,3,4 & 5. Your ZipHearing provider will help you determine the appropriate length of receiver wire, by measuring your ear. In cases when your ZipHearing provider is unsure of the exact receiver length that will work best for you, we’re happy to send out a few different receiver lengths for you to try.

13. Rechargeable battery

The image of Rechargeable battery hearing aids feature

The RIC RT model shown at the top of this page is powered by a rechargeable lithium-ion battery, expected to last 50+ hours on a full charge. The slightly smaller mRIC R model is expected to last 30+ hours on a full charge. The battery takes about 3 hours to fully charge, and a 30 minute quick charge will get you about 6 hours of power.

14. Rocker switch

The image of Rocker switch hearing aids feature

The rocker switch is very versatile on Genesis AI and can be set up a number of different ways by your hearing provider. Depending on your preferences, you can use these switches to control the hearing aid volume and/or program, tinnitus levels, Edge Mode +, Smart Assistant, on/off/mute functionality, and with iPhone 11 or newer and iOS 15.1 or newer, you can even accept/deny/end calls with the button. Some people use these buttons exclusively to control the hearing aids, and others use the app to control the hearing aids. Others (most people), use a combination of both the app and rocker switch to make adjustments to their hearing aids. You likely won’t have to use these buttons often, but some people find them handy to make quick adjustments to their hearing aids when they change listening environments (ie, entering a noisy restaurant, or a quiet room). Your hearing provider will go over the options available and make sure your hearing aids are set up to your ideal preferences.

15. Water resistant

The image of Water resistant hearing aids feature

Genesis AI has an IP68 rating, meaning it’s protected from dust getting inside and can withstand exposure to water. Starkey has engineered Genesis AI hearing aids with more gaskets and silicone seals than ever before, to help ensure the devices are watertight and corrosion-proof. A full protective nano coating further shields the hearing aids both inside and out. Even the built-in lithium-ion battery is now fully enclosed to prevent damage. Genesis hearing aids also underwent an additional accelerated-aging test to ensure they could maintain their waterproof muscle well into the future. We would still recommend exercising caution around water (as we would with all hearing aids).

16. Wax filter

The image of Wax filter hearing aids feature

When it comes to maintaining your hearing aids, this is where you’ll spend most of your time. The wax filter (mostly) prevents wax and oils from getting into the receiver/speaker. Your hearing provider may supply you with Starkey Hear Clear wax filters enabling you to periodically change these on your own. Some people never have to change these wax filters, others have to change them weekly. Your purchase includes 1 pack of wax filters, and you can purchase additional wax filters directly from your ZipHearing provider, or through a number of sites online such as Amazon.