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Phonak hearing aid models, prices, and reviews

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BEST
SELLER
1
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Sand Beige (30.5% popularity)
5 more colors available
Phonak’s best overall model

Phonak Audéo Sphere Infinio

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12 reviews | 0 video reviews
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Phonak tech + Deep Neural Network technology = better hearing

Released by Phonak on August 6th, 2024, Phonak Audéo Sphere Infinio is Phonak’s newest and best line of receiver-in-canal style hearing aids. T... READ MORE

BEST
SELLER
2
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Silver Gray (22.9% popularity)
6 more colors available
Outdated: Phonak’s best overall model from Aug '22 - Aug '24

Phonak Audéo Lumity

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100 reviews | 29 video reviews
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Conversations shine with Lumity

Released by Phonak on August 23, 2022, Audéo Lumity is Phonak's flagship line of hearing aids for wearers with mild-to-severe hearing loss. Audéo... READ MORE

BEST
SELLER
3
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Silver Gray (45.5% popularity)
5 more colors available
Phonak’s best non-AI model

Phonak Audéo Infinio

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2 reviews | 0 video reviews
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Make life sound extraordinary

Released by Phonak on August 6th, 2024, Phonak Audéo Infinio is Phonak’s most complete line of receiver-in-canal hearing aids, designed for individ... READ MORE

Written by: Jeff Hall, Hearing Aid Specialist
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Jeff Hall

President at ZipHearing

Jeff is a California licensed hearing aid dispenser and the President of ZipHearing one of the largest hearing aid suppliers in the country. More about Jeff Hall
Medically reviewed by: Brad Ingrao, Doctor of Audiology
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Brad Ingrao

Editor & Doctor of Audiology

Brad Ingrao, Au.D. has been in clinical practice since 1992 in a variety of settings including academia, private practice, educational audiology, the VA, and the hearing aid industry. More about Brad Ingrao
Updated: Sep 23, 2024
PHONAK HEARING AIDS

The Inside Scoop on Phonak Hearing Aids: What You Need to Know

Phonak hearing aids office

Phonak, established in 1947 in Switzerland, is renowned for its diverse and innovative hearing aids, its widespread Bluetooth compatibility, and extensive global service network.

Key Takeaways

  • Phonak hearing aid prices range from $1,200-$7,000 for the pair, and the costs vary based on the model, style, technology level, service package included (if any), and retailer.
  • There are several ways to buy Phonak hearing aids, but Phonak recommends purchasing from a retailer that providers in-person care, as it leads to higher user satisfaction and increased use.
  • Phonak’s best hearing aid is the Phonak Audéo Sphere Infinio, and it is most well-known for being Phonak's first hearing aid with a built-in Deep Neural Network (DNN) on it's chip.
Phonak hearing aids company iverview

Revolutionizing hearing aid technology, Phonak Audéo Sphere Infinio offers superior Bluetooth connectivity, seamlessly linking with multiple Android and iOS devices.

Bluetooth Connectivity Sets Phonak Apart

Phonak's Bluetooth connectivity is on another level. Phonak hearing aids can connect to pretty much anything – your phone, tablet, computer – you name it. And what really sets them apart is that you can pair them with multiple devices at the same time. Not all brands offer that feature, so it's a huge plus if you're someone who switches between devices often.

Phonak (unlike other hearing aid manufacturers) uses Bluetooth Classic, which means their devices work seamlessly with both Android and iOS. Whether you're making calls, streaming music, or hopping on a Zoom meeting, Phonak makes it effortless.
Phonak hearing aids company iverview

Phonak Audéo Infinio Sphere Infinio sets a new standard for speech clarity in noise.

AI-Driven Hearing Aids with Deep Neural Networks

Phonak's best model, the Audéo Sphere Infinio is packed with some seriously cool tech. It uses advanced AI and a Deep Neural Network (DNN) to help you understand speech better, especially in noisy places.

What’s neat is it has two chips working together: one for sound quality and connectivity (that's the ERA chip), and another for real-time AI processing (the DEEPSONIC chip). Together, they create a 10 dB signal-to-noise ratio, which helps you can understand conversations even when there’s a lot of background noise (like a noisy restaurant).
Phonak hearing aids company iverview

Phonak combines style and functionality with its nearly invisible Virto Titanium and sleek Audéo Lumity Slim models, offering custom-fit comfort and unparalleled aesthetics.

Style Meets Functionality

Phonak knows that hearing aids need to look good while also doing their job. That's why they’ve got some stylish options like the nearly invisible Phonak Virto Titanium and the sleek Phonak Audéo Lumity Slim models models. What’s cool about the Virto Titanium is that it's the only hearing aid made from titanium, making it super durable and discreet compared to the usual acrylic ones.

The Audéo Lumity Slim models take comfort to the next level with their unique curved design, made specifically for the ear it is supposed to be worn on (right and left).
Phonak hearing aids company iverview

Phonak's Roger technology: A range of wireless microphones like Roger On iN, enhancing audio in any setting and compatible with various hearing aid brands for an improved listening experience.

The Power of Roger™ Wireless Microphones

If hearing in the presence of background noise is particularly hard for you, Phonak's Roger technology could be a game changing accessory for you that takes your hearing aids to the next level. Phonak makes a lineup of wireless microphones, like the Roger On iN, Select iN, and Table Mic II iN, all designed for different situations.

Whether you’re in a quiet room or a busy office, these microphones really help to pick out speech while cutting down on background noise. Plus, you can even stream audio straight from your TV to your hearing aids without any extra gadgets needed.
Phonak hearing aids company iverview

Phonak Sky Lumity: Award-winning pediatric hearing aid, offering customizable colors and a safe design, perfect for enhancing education and personalizing children's hearing experiences.

Family-Friendly Options

Other manufacturers don't bother making hearing aids for kids, but this is one category where Phonak really shines. The Phonak Sky Lumity hearing aids come in a bunch of fun colors, so kids can choose what they like, plus they’re designed to be tamper-proof, so parents can feel at ease.

If your child is really struggling with understanding speech in a classroom setting, their Sky Lumity hearing aids can be paired with a variety of Roger microphones to give them that extra boost. Plus, Sky hearing aids connect with the myPhonak Junior app, letting kids customize their hearing settings.
Phonak hearing aids company iverview

Phonak's latest family of hearing aids, Infinio, lacks custom in-the-ear models.

But It's Not All Rosy

No brand is perfect, and Phonak is no exception. Their latest Infinio lineup of hearing aids doesn't yet include custom in-the ear models, which means you'd have to go back (2) generations of products (to the Phonak Virto Paradise) line if you want in-the-ear hearing aids. Update Septemer 2024: We've just learned these new models are coming soon!

In addition, Phonak's newest Audeo Sphere Infinio hearing aids only come with a rechargeable battery, which for some people are not as convenient or reliable as compared to disposable batteries.

Conclusion

No brand is perfect, but Phonak's hearing aids cater to the majority of hearing aid wearers, arguably better than any other hearing aid manufacturer. Since most folks are interested in receiver-in-canal style and rechargeable hearing aids that use state of the art technology for background noise reduction, Phonak is arguably the best choice on the market right now for most people.

What is the best Phonak hearing aid?
The best Phonak hearing aid is Audéo Sphere Infinio 90.
Who sells Phonak hearing aids near me?
We do! Call 800-731-6794 and we'll let you know our closest location to you. You can also find a Phonak seller and service center by visiting https://www.phonak.com/us/en/find-a-hearing-care-specialist.html.
What is the newest Phonak hearing aid?
The newest Phonak hearing aid is called Audéo Infinio and it was released August 6, 2024.
How much do Phonak hearing aids cost?
Phonak hearing aids range in price from $1,000-$3,500 per hearing aid. Prices will vary based on the technology level of the hearing aid: 90 (premium), 70 (advanced), 50 (standard), 30 (essential). Other items included with your purchase may also affect the price, such as service plans, warranties, and accessories. Prices may vary significantly by region and retailer. At ZipHearing, our Phonak Audéo Sphere Infinio prices are *34% less than the national average retail price.

Based on pricing data published by HearingTracker.com
Where are Phonak hearing aids made?
Phonak hearing aids are made in Aurora, Illinois, Stäfa Switzerland, and Vietnam.
Are Phonak hearing aids waterproof?
Yes, Phonak Audéo Life is waterproof. All other Phonak hearing aids are water-resistant, but not waterproof.
How do you program Phonak hearing aids?
Phonak hearing aids, like all digital hearing aids, are programmed by computer to match the wearer's exact hearing profile. A Phonak hearing care provider wirelessly connects to Phonak hearing aids via an industry-standard programming device called Noahlink Wireless. Once connected, the hearing aids are programmed via a proprietary programming software that is only available to hearing care providers, called Target.
How to pair Phonak hearing aids to an iPhone
Recent Phonak models that can stream audio directly from iOS devices (version 10.2.1 or newer):

2024: Audéo Infinio, Audéo Sphere
2023: Naída Lumity
2022: Virto Paradise (wireless model only), Audéo Lumity
2021: Naída Paradise, Audéo Life
2020: Audéo Paradise, Naída Marvel, Virto Marvel (wireless model only)
2019: Audéo Marvel, Bolero Marvel, Sky Marvel

Not sure which model you have? Check your user guide, or call the Phonak provider who sold the devices to you.

Pairing Instructions

1. Make sure that your phone's Bluetooth is on. Go to Settings > Bluetooth, and make sure the toggle switch is set to On.
2. Open and close the battery doors on your hearing device. Or, if you use rechargeable Phonak hearing aids, switch the hearing aids off and on again, by pressing and holding the toggle down button for 3 seconds to turn them off, and repeating to turn them back on.
3. On your Apple device, go to Settings > Accessibility > Hearing, and select Hearing Devices.
4. Your Apple device will search for your hearing device.
5. Under MFi Hearing Devices, tap the name of your hearing device.
6. Tap Pair when you see the pairing request on the screen. If you have two hearing devices, you'll get two requests. Pairing could take up to a minute.
7. You can start using your hearing device when you see it under MFi Hearing Devices with a check mark.




How to pair Phonak hearing aids to an Android
Recent Phonak models that can stream audio directly from Android devices:

2024: Audéo Infinio, Audéo Sphere, Virto Infinio
2023: Naída Lumity
2022: Virto Paradise (wireless model only), Audéo Lumity
2021: Naída Paradise, Audéo Life
2020: Audéo Paradise, Naída Marvel, Virto Marvel (wireless model only)
2019: Audéo Marvel, Bolero Marvel, Sky Marvel

Phonak hearing aids will stream to mostly any mobile device that supports Bluetooth, Hands Free Profile (HFP) and Advanced Audio Distribution Profile (A2DP). The pairing instructions below may differ on other devices; these were written for Android users.

Pairing Instructions

1. Go to the Android phone’s home screen and tap on the “Settings” icon.
2. In the settings menu, tap on the Bluetooth icon.
3. Tap on the slider button to turn Bluetooth on.
4. Open the hearing aid battery doors for 5 seconds, then close the doors. This will put the hearing aids in pairing mode.. Or, if you use rechargeable Phonak hearing aids, switch the hearing aids off and on again, by pressing and holding the toggle down button for three seconds, and then repeating to turn the hearing aids back on.
5. On the Android phone, you will now see a message, “Available Devices.”
6. The name of your Phonak hearing aid will appear on the screen with a telephone icon next to it. Tap on it to select.
7. A connection beep will be heard in the paired hearing aid.
8. Your Android phone is now connected to your Phonak hearing aids.


Phonak hearing aid models compared

It can be challenging to understand all the different Phonak models on the market.

Our recommendation is to narrow down their list of models by focusing on models that are either the newest (which usually means they’re the best), and models that offer something unique that other models do not. There is no sense in purchasing an outdated model unless it offers something unique that you need that can’t be found in a newer model.

With that in mind, we’ll start with Phonak’s best model, the Phonak Audéo Sphere Infinio, which was launched with great fanfare in August of 2024 at Las Vegas’s new Sphere entertainment venue.

Audéo Sphere Infinio is Phonak’s first (and one of the industry’s only) hearing aid with a Deep Neural Network (DNN) on the hearing aid chip. The purpose of this DNN is to enhance speech clarity in noisy environments, and at ZipHearing we are very optimistic about this technology, as we’ve seen another manufacturer have success with it.

Audéo Sphere Infinio comes in a receiver-in-canal (RIC) style form factor, and is powered by a rechargeable lithium-ion battery. Like most Phonak hearing aids, Audéo Sphere Infinio comes with Bluetooth Classic, allowing it to pair and stream audio from just about any Bluetooth device, such as smartphones, tablets, PCs, and more. Audéo Sphere Infinio is also Auracast ready, meaning as soon as there are more devices on the market that have Auracast, Audéo Sphere Infinio hearing aids will be ready to pair with those devices and use this exciting new feature.

This is the model we are currently recommending to most customers.

However, at the same time Audéo Sphere Infinio was released, Phonak also released a similarly named model, Audéo Infinio.

Audéo Infinio is technically not as good as Audéo Sphere Infinio (it doesn’t have the DNN on board), so it’s not going to be able to separate speech from background noise as effectively as the Audéo Sphere Infinio, but there are a few reasons you may want to purchase Audéo Infinio.

First, Audéo Sphere Infinio is only available in Phonak’s 90 and 70 technology levels, which are their more expensive levels, whereas the Audéo Infinio is available in the more affordable 50 and 30 technology levels.

Next, because Audéo Sphere Infinio actually has (2) chips on board, it is noticeably larger than the Audéo Infinio model, and some people are going to prefer the more sleek appearance of the Audéo Infinio.

Finally, if you have single-sided deafness (SSD), or a very asymmetrical hearing loss, you may benefit from what is called a CROS transmitter, and the Audéo Infinio model is compatible with a CROS device, whereas the Audéo Sphere Infinio is not.

Since the majority of people buy receiver-in-canal style hearing aids, and the majority of people prefer to buy the newest hearing aids on the market, most people are currently buying one of these two models, the Audéo Sphere Infinio or the Audéo Infinio.

Up until August of 2024 and until this new release, the majority of people buying Phonak were buying the Phonak Audéo Lumity model, but we really can’t see any strong reason to purchase this model anymore and would steer almost everyone towards one of the newer models.

The Audéo Sphere Infinio and the Audéo Infinio are suitable for mild to profound hearing loss, but if you need Phonak’s most powerful hearing aid, you’ll be better suited by the Phonak Naída Lumity.

If behind-the-ear or receiver-in-canal hearing aids are not your cup of tea, Phonak does currently have an in-the-ear model available, called Phonak Virto Paradise. However, we’ve recently learned that this model is soon to be outdated, as Phonak has announced they will begin shipping their next generation Phonak Virto Infinio in-ear hearing aids sometime in September of 2024, so we’d recommend waiting for that model.

Audéo Sphere Infinio Audéo Lumity
Reviews 12 reviews • 0 video reviews 100 reviews • 29 video reviews
Sales popularity 69.9% 22%
Return rate 2.8% 14.3%
Released date Aug 06, 2024 Aug 23, 2022
Hearing loss Mild-Profound Mild-Severe
Styles RIC R, RT, RL Life, Slim, CROS, R Fit, 312
Battery Rechargeable Rechargeable or disposable

Phonak hearing aid reviews

As of September 2024, my honest take on Phonak is if it’s not the best brand on the market, it’s the second-best.

Since Phonak launched the Audeo Sphere Infinio model in August of 2024, consumer demand has shot through the roof. That model is currently the highest rated hearing aid on our site, with a cumulative review score of 4.92/5 stars. Bear in mind there are only 6 reviews so far, but the users are pretty much raving fans, with one reviewer calling it “the best I ever had.”

Be mindful as you visit hearing aid “review sites.” Many of them (at least a quarter), are simply affiliate marketing schemes, where the authors are paid for clicks on their content.

All the Phonak reviews you’ll find on our website are from verified Phonak purchasers (our customers), and from hearing providers who work with Phonak products every day (shown below).

Expert reviews

Read what a few of our favorite ZipHearing providers have to say about Phonak

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Aaron Whiteley, Doctor of Audiology

What needs improving

Some maintenance parts, such as domes and wax traps, have proven challenging for some patients to utilize and change on their own. If someone has concerns about their grip strength or manual dexterity, there are some manufacturers that provide more usable solutions. I would like to see Phonak adopt a more user-friendly set-up for these parts so that more patients could effectively utilize their hearing aids.

The image of Brad Ingrao hearing aids expert

Brad Ingrao, Doctor of Audiology

What needs improving

Even though the Roger system lets people hear very well in noise, it’s somewhat cost prohibitive. If they could bring the price down a bit, they would really have a great solution for almost everybody.

The image of Greg Fitzgibbons hearing aids expert

Greg Fitzgibbons, MA, Audiology

What needs improving

Unfortunately, as happy as I am with Phonak’s hands free streaming capabilities, their app/connectivity has some problems that does not always make for a perfect streaming experience for our patients. Phonak is aware of these issues and hopefully we will see improvements in the app experience and updates to the hearing aid firmware that will eliminate these issues. I also eagerly wait for more style options in the Paradise product line since not every patient wants something behind their ear.

User reviews

Watch and read what our hearing aid users have to say about Phonak.

Phonak hearing aid prices

The cost of Phonak hearing aids is going to vary depending on a number of factors. You can buy Phonak hearing aids online for as little as $600 each, or in-store at a local Phonak retailer’s office for as much as $4,000 each. If that seems like a wild spread in pricing, that’s because it is! There are a lot of reasons for why prices for Phonak vary so much, and for a primer on this, we’d recommend checking out this video. In short, the way you buy Phonak hearing aids is going to be the biggest determining factor in how much you pay, and here’s a quick breakdown of how to buy Phonak hearing aids:

Direct-to-consumer (mail order): If you have a copy of a recent hearing test, you can email your test results to a variety of direct-to-consumer online Phonak retailers, who’ll then program your hearing aids and mail them to you. Some of these retailers also provide remote programming services so you can get adjustments made to them in the future. Since there’s no local support when you buy Phonak online, this route ends up being the cheapest (at least in the nearterm). Phonak would probably prefer that people didn’t utilize the direct-to-consumer option, and they’ve put this notice on their website to that effect: “Purchasing hearing care products via the internet or other mail-order catalogs may result in your receiving substandard fitting or follow-up care. Please be wary of any website that offers you Phonak hearing aids without the involvement of a licensed professional. Purchasing Phonak hearing aids or accessories from any of these unauthorized online or mail-order retailers will void the warranty. “

Direct from a local Phonak provider: If you buy from a local Phonak distributor, prices can get out of control pretty quickly. For example, national hearing aid price tracking website HearingTracker.com reports that for Phonak’s latest model, Phonak Audeo Infinio 90, the national average price for a pair is $6750. However, there are certainly some benefits from buying directly from a local provider. Mainly, when you pay the high sticker price, you’re likely to get several years of followup service ‘bundled’ or included in the price of the hearing aids. That means whenever you need service in the future, there’s no additional charge. This can be very beneficial for folks who know (or suspect) that they’ll need a great deal of follow up service as the years go by. To buy Phonak hearing aids this way, we’d recommend using the tool on Phonak’s website to find Phonak providers near you, then contact them to set up a consultation.

Discount network: For savvy, and repeat hearing aid buyers, buying through discount networks is the ideal combination of discounted pricing and local care. It marries the best of the two options above. To purchase through a discount network, start by checking Phonak Audeo Infinio prices, then ask to be referred to a local Phonak affiliate near you. The affiliate performs the hearing test, along with a suite of services at pre-negotiated discounted rates (some shown in the chart below). Buying through a discount network can get you up to 50% off retail prices.

Model National Average Pair Price * Our Discount Available Styles % of sales
Phonak Audéo Sphere Infinio 90 $7,040 34.7% RIC 91.5%
Phonak Audéo Sphere Infinio 70 $5,916 32.4% RIC 8.5%
Phonak Audéo Lumity 90 $7,394 40.5% R, RL Life, RT, Slim, CROS, 312, R Fit 74.4%
Phonak Audéo Lumity 70 $6,288 39.6% R, RL Life, RT, Slim, CROS, 312, R Fit 18.5%
Phonak Audéo Lumity 50 $5,258 39.2% R, RL Life, RT, Slim, CROS, 312, R Fit 5.4%
Phonak Audéo Lumity 30 $4,048 38.3% R, RL Life, RT, Slim, CROS, 312, R Fit 1.7%
Phonak Audéo Infinio 90 $7,040 37.5% RIC, CROS 36.4%
Phonak Audéo Infinio 70 $5,916 35.8% RIC, CROS 18.2%
Phonak Audéo Infinio 50 $4,950 35.4% RIC, CROS 27.3%
Phonak Audéo Infinio 30 $4,410 43.4% RIC, CROS 9.1%
Phonak Naída Lumity 90 $7,116 35.4% Naída L-UP, Naida L-PR, SP 88.5%
Phonak Naída Lumity 70 $6,048 37.2% Naída L-UP, Naida L-PR, SP 7.7%
Phonak Naída Lumity 50 $5,108 37.4% Naída L-UP, Naida L-PR, SP 3.8%
Phonak Naída Lumity 30 $3,858 27.5% Naída L-UP, Naida L-PR, SP 0%
Phonak Virto Paradise 90 $7,040 34.7% 312, Titanium IIC, Titanium CIC, 10 NW, 312 NW 72.1%
Phonak Virto Paradise 70 $5,916 35.8% 312, Titanium IIC, Titanium CIC, 10 NW, 312 NW 18.3%
Phonak Virto Paradise 50 $4,950 35.4% 312, Titanium IIC, Titanium CIC, 10 NW, 312 NW 6.7%
Phonak Virto Paradise 30 $4,410 36.6% 312, Titanium IIC, Titanium CIC, 10 NW, 312 NW 2.9%
* According to price tracking website HearingTracker.com