Hear Better for Less with ZipHearing

We understand buying hearing aids online is a huge concern for many people, and it should be.

Here’s why over 10,000 customers have put their trust in us:

Local care is always included. When you choose ZipHearing, you’re not really buying hearing aids “online.” Prior to making a purchase through our company, we’ll refer you to one of our 500+ local audiologists and hearing aid dispensers, and they’ll be your local point of contact throughout this whole process— from testing, to fitting, to follow-up care. When you buy hearing aids through ZipHearing, you get the same face-to-face care you’d get from any other local hearing provider—you just get a better price.

Expert guidance, with no sales pitch. Buying hearing aids shouldn’t feel like buying a used car, so when you call us, you can let your guard down—you’re not going to be talking to a salesperson. Our goal is to answer your questions and help you quickly determine whether or not we’re going to be the right choice for you— and many times, we’ll be the one to tell you that we’re not the right choice. We are only comfortable bringing you on as a customer if we feel we can deliver a good experience for you, and if we’re unsure of our ability to do that for your particular case, we’ll let you know.

500+ verified customer experiences. Our satisfied customers have shared over 500 positive reviews about their experiences, and you can find these reviews by Googling “ZipHearing reviews.” Another nearly 100 of our customers have made video reviews on Youtube, and you can find those by typing in “ZipHearing customer reviews” on Youtube. Our customers have highlighted the value they received, including substantial savings compared to other providers, excellent customer service, and seamless coordination between our company and our local partner hearing providers.

Transparent process. We prioritize responsiveness, clear communication, and transparency throughout the entire purchase process. From pricing to product information, we ensure that you have a comprehensive understanding of the process and what to expect, with no surprises.

Trial period and satisfaction guarantee. Wear your new hearing aids for 45 days. If you don’t love them, return them for a 100% same-day refund. No catch, no fine print. Our goal is to make the return process easy and hassle-free, because we hope you'll try hearing aids again with us in the future.

We want you to feel confident and secure in your decision to purchase from us. Should you have any further questions or concerns, our team is standing by ready to help.

In most cases, we can confidently say — “yes, very good.” We’re partnered with over 500 audiology and hearing aid offices nationwide and have multi-year relationships with many of these providers. All of our providers are rated based on both an internal rating system that our staff uses, but also based on confidential feedback from ZipHearing customers. If providers are not consistently earning good reviews, they are dropped from the ZipHearing network. Before you commit to anything, we’ll let you know who the providers are near you, so you can confirm that they’re providers you’d be comfortable with.

• Personalized hearing aid fitting: Based on the results of your hearing test, your local ZipHearing provider will professionally fit and fine-tune your new hearing aids to your unique needs.
• Follow up care: All follow up appointments during your first year of ownership are included at no additional cost. After that, appointments are (at the most) $65 each.
• 45 day 100% risk-free trial: If you don’t love your hearing aids, bring them back to your local provider for a same day 100% refund. No catch, no fine print.
• Warranty: All hearing aids include a 3 year warranty covering repairs, and loss and damage. Repairs are done at no cost during the warranty period. If a hearing aid is lost or damaged beyond repair during the 3 year period, your ZipHearing provider can file what is called a “Loss and Damage Claim” for you, and a new device will be issued, subject to a deductible of $350/aid paid to your hearing provider.
• Supplies: Cleaning and maintenance supplies like domes and wax filters are included with your order, and your hearing provider will show you how to use them. If your hearing aids take disposable batteries, we’ll include a year's supply. If your hearing aids are rechargeable, we’ll include a charger.

• Hearing tests: ZipHearing providers set their own rates for hearing tests, ranging from $0-$150. If you order hearing aids, we’ll discount your total by whatever you paid for a test (if anything). If you have a copy of a recent hearing test you may not need a new one.
• Custom earmolds: The vast majority of people do not need an earmold. If you do, we can include them in your order for $50 each, or you may purchase them directly from your local ZipHearing provider.
• Accessories: A charger is always included if you buy rechargeable hearing aids, but if you're interested in optional accessories like TV streamers or remote microphones, these products are available at an extra cost, and you can see pricing on the respective model's page, or by calling us.

We do not. If you have an out-of-network benefit, we’re happy to file a claim on your behalf so that your insurance may directly reimburse you. If you are unsure of your benefits, we’re happy to do a benefit check for you.

First, give us a call and we'll let you know who your local ZipHearing provider is. There's no sales pitch, we're just here to answer your questions and let you know who your local ZipHearing provider is. Often, we'll have several providers near you, and we'll give you their names so you can check them out online before scheduling a consultation.

At your convenience, call the provider's office to schedule your consultation. If you haven't had a hearing test, the provider will conduct a new hearing test, which usually takes less than 45 minutes. You'll discuss your test results with the provider, along with various hearing aids that may be appropriate. You may already know the exact hearing aid you're interested in, and that's totally fine! In that case, your provider will simply size your ears and identify other specifications for your order, such as color.

If you decide to purchase hearing aids, your provider will submit the order to our company. Once we've received the order details from the provider, which is typically within 2 hours from the end of your appointment, we'll call you for payment and will answer any remaining questions you may have. We'll then ship your new hearing aids directly from the manufacturer to your provider. Most orders arrive within 3 business days.

Your provider will then contact you to come in for your first fitting and fine-tuning session, where the hearing aids will be programmed according to your hearing profile. These programming/fitting sessions are included with your purchase price. Sometimes it takes a few of these appointments to get the hearing aids just right, but if you don't love them within 45 days, just bring them back for a 100% refund.

If you choose to keep your hearing aids (90% of our customers do), you can continue to rely on your local ZipHearing provider for service. All of your service appointments are included at no additional cost during your first year of ownership. After the first year, additional appointments with your local ZipHearing provider are (at the most) $65 each.

As the years go by, you can continue to rely on your local ZipHearing provider for service, and on ZipHearing as a company as an extra layer of support when needed.

Yes, you absolutely will, and you don’t have to take our word for it. Do a google search for “ZipHearing reviews” and you will find over 500 5 star reviews, with many of our customers reporting that we saved them several thousand dollars.

We accept all major credit cards, checks, and CareCredit financing. Through CareCredit, we offer a 12 month interest-free plan, or conventional financing up to 48 months with 14.9% APR.

No. We only maintain partnerships with hearing providers who are consistently well-reviewed by our customers. You can be sure that as a ZipHearing customer you will receive the same level of care and respect that you would expect to receive at any other hearing care provider's office.