Phonak Audéo Infinio Ultra Sphere

COSTS, REVIEWS, MODELS

Audéo Infinio Ultra Sphere 90 $ 4898 /pair
Audéo Infinio Ultra Sphere 70 $ 3598 /pair
What's the difference between the Ultra Sphere 90 vs. 70?
The image of color hearing aids
Sand Beige (28.4% popularity)
Can't decide? No problem! We're happy to ship a few different colors :)

How to buy Phonak Audéo Infinio Ultra Sphere locally and save

1 Make sure there is a ZipHearing provider in your area Ziphearing man with laptop emoji

Click here to check your location, or simply call us at 877-813-4401.
We’ll answer your questions and let you know your local ZipHearing providers are.

2 Schedule your consultation Ziphearing calendar emoji

At your convenience, call your local ZipHearing provider and schedule your hearing aid consultation. You'll discuss hearing aid options, and if you want, place an order.

3 Hear better Ziphearing chart emoji

Just days after your consultation, pick up your custom-ordered hearing aids and get them programmed to your unique hearing profile. If you don't love them, return them for a 100% refund.

Included with your purchase

Local Care Included

Don’t settle for less- or “remote support.” To get the best performance out of your hearing aids you need local care. It’s why Phonak recommends it, right on their website. Your purchase includes 1 year of unlimited appointments with your local ZipHearing provider. After your first year of ownership, additional appointments with your local ZipHearing provider are (at the most) $65 each.

45 Day Risk-Free Trial

Wear your hearing aids for 45 days. If they don’t change your life, simply bring them back to your local ZipHearing provider and we’ll issue a 100% refund. No restocking fees. No fine print.

3 Year Warranty

Your purchase includes a manufacturer’s 3 year warranty covering repairs, and loss and damage. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss and Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid.

Supplies

An initial supply of cleaning and maintenance supplies like domes and wax filters are included with your order, and your hearing provider will show you how to use them. If your hearing aids take disposable batteries, we’ll include a year's supply. If your hearing aids are rechargeable, we’ll include a charger.

Financing Available

We offer financing via the CareCredit Credit Card. Setting up your financing takes just minutes, and a ZipHearing team member will help you through the process.

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We've helped over 14,000 people hear better for less...

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Shield icon - 45 Day Risk-Free Trial

45 Day Risk-Free Trial

Shield icon - 45 Day Risk-Free Trial

45 Day Risk-Free Trial

Wear your hearing aids for 45 days. If they don’t change your life, simply bring them back to your local ZipHearing provider and we’ll issue a 100% refund. No restocking fees. No fine print.

Financing icon - Financing Available

Financing Available

Financing icon - Financing Available

Financing Available

We offer financing via the CareCredit Credit Card. Setting up your financing takes just minutes, and a ZipHearing team member will help you through the process.

Heart icon - local care

Local Care Included

Heart icon - local care

Local Care Included

Don’t settle for less- or “remote support.” To get the best performance out of your hearing aids you need local care. It’s why Phonak recommends it, right on their website. Your purchase includes 1 year of unlimited appointments with your local ZipHearing provider. After your first year of ownership, additional appointments with your local ZipHearing provider are (at the most) $65 each.

Warranty icon - warranty loading=

3 Year Warranty

Warranty icon - warranty

3 Year Warranty

Your purchase includes a manufacturer’s 3 year warranty covering repairs, and loss and damage. If a hearing aid is lost or damaged beyond repair during the warranty period, your ZipHearing provider can file what is called a “Loss and Damage Claim” for you, and a new device will be issued, subject to a deductible payable to your hearing provider of $350/aid.

Supplies icon - provide supplies for the hearing aids

Supplies

Supplies icon - provide supplies for the hearing aids

Supplies

An initial supply of cleaning and maintenance supplies like domes and wax filters are included with your order, and your hearing provider will show you how to use them. If your hearing aids take disposable batteries, we’ll include a year's supply. If your hearing aids are rechargeable, we’ll include a charger.

Written by: Jeff Hall, Hearing Aid Specialist
The image of Jeff Hall author

Jeff Hall

President at ZipHearing

Jeff is a California licensed hearing aid dispenser and the President of ZipHearing one of the largest hearing aid suppliers in the country. More about Jeff Hall
Medically reviewed by: Brad Ingrao, Doctor of Audiology
The image of Brad Ingrao author

Brad Ingrao

Editor & Doctor of Audiology

Brad Ingrao, Au.D. has been in clinical practice since 1992 in a variety of settings including academia, private practice, educational audiology, the VA, and the hearing aid industry. More about Brad Ingrao
Updated: Oct 21, 2025
Phonak Audéo Infinio Ultra Sphere
Important Note: The original Phonak Audéo Sphere Infinio launched in August 2024 and remained Phonak’s flagship model until October 21, 2025, when a free firmware update was released. With that update, the model was renamed Phonak Audéo Infinio Ultra Sphere. If you already own the original Audéo Sphere Infinio, your hearing provider can install the update in just a few minutes. Afterward, your hearing aids will perform identically to the new Infinio Ultra Sphere model. Because the hardware and firmware are the same after the update, we’ve kept all the original reviews for the Audéo Sphere Infinio on this page.

Phonak Audéo Infinio Ultra Sphere — Updated Review & Expert Take

Phonak just dropped the Audéo Infinio Ultra Sphere, a follow-up to 2024’s Audéo Sphere Infinio. At first glance, you’d be forgiven for thinking not much has changed — the devices look identical. But this isn’t a hardware release. It’s a firmware and software refinement, and for anyone who owns the previous Sphere Infinio: you get the upgrade for free.

Yep, you read that right. A quick in-office firmware update, and your 2024 devices will perform exactly like the brand-new Ultra model. Same hardware, same performance, no need to re-buy.

contents of infinio ultra sphere shipment laid out
Phonak Infinio Ultra Sphere kit: same reliable hardware as before, now upgraded with smarter software under the hood.

Phonak didn’t reinvent its flagship — it finished the job it started. Infinio Ultra Sphere unlocks the hardware’s full capability through software refinement, not replacement. For current owners, the free upgrade is a no-brainer. For new users, it’s Phonak’s most capable hearing aid to date — same proven design, just smarter in every way.

The Phonak Infinio Ultra Sphere is offered in two technology levels — 90 (premium) and 70 (advanced). It supports hearing losses from mild to profound. It comes in a variety of colors (shown above). The device uses universal Bluetooth connectivity (you can pair up to 8 devices and have 2 active simultaneously) and is compatible with both iPhone and Android via the myPhonak app.

Proven Performance, Now Even Better

When Phonak launched the original Sphere Infinio last year, it made waves — and not just in marketing headlines. The DEEPSONIC chip paired with real-time deep neural network (DNN) processing gave it a legitimate edge in noisy environments.

In fact, independent testing lab HearAdvisor ranked it best-in-class in noise among prescription hearing aids. That matters. Especially because background noise is the #1 complaint people have when it comes to hearing devices.

graph showing phonak performance in speech in noise
The original Phonak Audéo Sphere Infinio (Aug 2024) ranked #1 in HearAdvisor’s speech-in-noise tests. With the Ultra update now live, we expect even stronger results—stay tuned.

Based on what we’re hearing from Phonak, Ultra should sound even better than the original Sphere Infinio — particularly in noisy environments. With the improved deep-neural-network processing, Ultra helps voices stand out more clearly against background chatter while keeping the overall environment sounding natural and lively rather than “muted.”

We’ll know more soon. Our YouTuber Nick — who created one of the most-watched Audeo Sphere reviews online — is currently testing Infinio Ultra Sphere after getting the free firmware update to his 2024 model. Once his video goes live, we’ll post it right here. He’ll break down the “before and after” in detail so you can actually hear the difference for yourself. We’ll be adding his full video review here soon, so be sure to subscribe to our YouTube channel if you want to catch that the moment it goes live.

What’s New With Infinio Ultra Sphere

1. Spheric Speech Clarity 2.0— Improved Deep Neural Network (DNN)

The DNN at the heart of Sphere’s real-time AI has been retrained, now running 30% more efficiently. According to internal Phonak data, this reduces listening effort by up to 35%. Conversations should feel more natural, especially in those unpredictable “chaotic noise” environments like restaurants or large family gatherings. Speech should stand out against background noise a bit more.

Also worth noting: battery efficiency has improved significantly, especially when the most power-hungry program is active. On the original Sphere, using "Spheric Speech in Loud Noise" could drain the battery in just 7 hours. With Ultra, that same use now lasts up to 11 hours. Most people won’t use that program all day — but knowing you have that extra runway is a big deal.

2. AutoSense OS™ 7.0 — Sharper Environmental Detection

AutoSense is essentially the brain of the hearing aid — it’s the system responsible for detecting your environment and deciding how the hearing aid should respond. Whether you're walking into a restaurant, sitting in a quiet room, or out on a windy street, AutoSense determines what kind of sound environment you're in and adjusts settings automatically.

In Ultra, AutoSense has been upgraded to version 7.0, and it now recognizes different listening situations 24% more precisely than before. That means smoother transitions, better focus on speech, and more natural shifts as you move through your day.

The result? Those occasional “pumping” or abrupt shifts that some users noticed in the original Sphere model are now largely gone. Everything just feels more stable, more automatic — like the hearing aid is one step ahead of you.

3. Target 11.1 — Tools for Providers, Benefits for You

This update won’t change how your hearing aids sound — and frankly, most of what’s new here won’t apply to you directly. But that doesn’t mean it’s not important.

Phonak’s Target fitting software is what hearing care providers use to program and fine-tune your hearing aids. Version 11.1 includes a handful of behind-the-scenes upgrades that make the fitting process faster and more efficient:

  • Feedback calibration now completes in under 13 seconds
  • Firmware updates install 40% faster
  • Providers can now disable hands-free calling in high-security workplaces

Here’s why this matters: Anything that makes the provider’s job easier means they spend less time fighting software and more time doing what actually matters — like fine-tuning your settings, answering questions, and helping you get the most out of your hearing aids.

This won’t directly change your sound experience — but it streamlines fitting and servicing, making office visits faster and smoother.

4. Connectivity and App Enhancements

One-step Bluetooth pairing is finally here — and it’s smoother than ever. The new Bluetooth® 5.3 chipset delivers stronger, faster connections with less power draw, and it’s LE Audio–ready, which means it technically supports Auracast™ broadcast audio.

screenshot of the spheric speech feature in the myphonak app
The myPhonak app already held a solid 4.4 rating with nearly 100K reviews—these latest updates make a good app even better.

In theory, Auracast will let users connect directly to shared audio streams in places like airports, gyms, or theaters — no accessories required. But in reality, Auracast isn’t in wide use yet; few public venues are broadcasting, and many phones still don’t support LE Audio as of late 2025. So while Ultra is ready for the future, this feature doesn’t mean much today.

Other refinements include:

  • More stable streaming across iOS and Android
  • Cleaner visuals and faster loading in the myPhonak app
  • Clearer device labels and simpler menus for easier setup
  • Option for providers to disable hands-free calling in secure workplaces

The result: a smoother, more reliable everyday experience with less fiddling and fewer dropouts.

5. EasyGuard™ — Less Maintenance, Same Performance

Phonak introduced a new dome and receiver protection system with Ultra: EasyGuard™. It features a sound-transmitting membrane that you can wipe clean without swapping wax filters. According to Phonak, this can reduce service appointments by up to 38% — and early feedback suggests it’s making a real difference. Less clogging, same sound quality, fewer visits to the clinic? That’s a win.

Design & Fit

Physically, Infinio Ultra Sphere is identical to last year’s model: same shape, same size, same weight: 

Dimensions (L x W x D): 32.2 mm x 9.3 mm x 13.9 mm

Weight: 3.40 grams

Compared to the smallest DNN-equipped hearing aid on the market (like the Starkey Omega AI), Sphere is about 40% heavier and 130% larger by volume. And yes, it is one of the larger hearing aids out there. But here’s the tradeoff: 53x more processing power than the industry standard.

Phonak Infinio ultra sphere on the right ear
When the original model launched in ‘24, we (and likely Phonak) were a bit nervous about the larger size—but it’s turned out to be a non-issue. Very few customers have commented on it, let alone objected.

Personally, I go back and forth — the first time I wore them, I thought, “I’m never not going to feel these.” But a few hours in, I forgot I had them on until a notification chimed in my ear. If you’re new to hearing aids and especially concerned about cosmetics, the size might feel like a barrier. If you’re a more experienced wearer who just wants the best-in-noise performance available, you probably won’t care. My advice? Ask your provider to let you compare Sphere with something smaller, and see which one really fits your priorities.

Pros & Cons

Pros

Best-in-class speech clarity in noise (based on previous results): The original Sphere Infinio (2024 model) was rated #1 in noise by HearAdvisor, beating every other prescription hearing aid tested. That wasn’t just impressive — it was validation. Ultra builds on that same platform with improved neural network performance, so in theory, it should be even better. But until updated test results are released, we’ll hold off on declaring it the new champ.

Improved battery efficiency in noisy environments: On the original Sphere, the “Spheric Speech in Loud Noise” mode could drain the battery up to 3× faster when active. With Ultra, that drain has been noticeably reduced. It’s still something power users will want to keep an eye on during long, noisy outings, but the improved efficiency makes the device far more practical for real-world use. It’s not infinite battery life — but it’s a real improvement.

Free upgrade if you already own last year’s model: If you bought the original Sphere Infinio in 2024, your provider can upgrade it to Ultra firmware at no cost. Same hardware, same performance — just smarter software. It's a rare, consumer-first move in an industry where upgrades usually mean shelling out again.

Cons

Larger than every other comparable hearing aid: These hearing aids are quite a bit bigger than all of the competitors. For first-time wearers, that size might stand out at first. But in practice, most experienced users find the performance tradeoff more than worth it and often stop noticing the size altogether after a short time.

No option for disposable batteries. If you're someone who prefers the simplicity of swapping batteries once a week over daily charging, you're out of luck here. Ultra is rechargeable-only, in line with where the industry is going — but it's still worth calling out.

Auracast is supported, but not active yet. While these hearing aids are technically Auracast-ready, the feature isn’t live. That puts Phonak slightly behind some competitors who’ve already activated Auracast in their devices. To be fair, we’re still early in the Auracast rollout — and most public venues and smartphones haven’t caught up either. But with more TVs, phones, and other devices now shipping with Auracast compatibility, we do wish Phonak had flipped the switch here.

Final Thoughts

Phonak could’ve locked the Ultra firmware behind a new product release and made a lot more money. But instead, they gave the upgrade away for free. That matters. It shows a commitment to long-term value for customers, not just flashy launches or short-term profits.

As hearing aid release cycles get shorter, with new flagships now arriving every 12 to 14 months instead of every 18 to 24, I really hope more manufacturers follow suit. If Phonak keeps leading by example, this kind of move could shift the industry in the best possible direction.

And frankly, this kind of behavior should give you more confidence in buying a Phonak product. If you're someone who values companies that actually do right by their customers, this is one of the clearest examples we've seen in the hearing aid space. If you want to see more of this in the industry, vote with your wallet.

Bottom line? Ultra takes what was already arguably the best hearing aid for noisy environments and makes it even better.

The image of Jeff Hall author

Jeff Hall

Hearing Aid Specialist

Jeff is a California licensed hearing aid dispenser and the President of ZipHearing- one of the largest discount hearing aid suppliers in the United States. Jeff lives in San Diego, CA with his wife and 2 young daughters. You can learn more about hearing aids and watch Jeff on ZipHearing's Youtube channel.

Phonak Audéo Infinio Ultra Sphere at a glance

Sales popularity of Audéo Infinio Ultra Sphere vs.

over the last 60 days

Relative sales popularity of Phonak models over time, based on our internal sales data. Updated weekly. Click on a model name to remove/bring back it from the chart comparsion

Sales stats for Audéo Infinio Ultra Sphere

Based on our internal sales data. Updated daily.

BOUGHT BY 78% of our customers who've bought Phonak in the last 90 days
RETURNED BY 14.2% of customers during their 45 day trial period for a 100% refund
This hearing aid's return rate is 10% better than our average return rate of 16%
ZipHearing Return Policy We think you'll love your new hearing aids. But if you don't, return them for a 100% refund within 45 days. No restocking fees, no fine print.

Your savings through ZipHearing

Based on retail pricing figures from HearingTracker.com.

Average retail
OUR PRICE FOR
PHONAK AUDÉO INFINIO ULTRA SPHERE IS
34% less
than the national average price
ZipHearing Price

Phonak's product naming convention

Phonak
Brand
Audéo
Style
Infinio Ultra
Generation
Sphere
DNN-tech
90
Tech level

Audéo Infinio Ultra Sphere tech levels our customers buy

Based on internal sales data. Updated daily.

Hearing Aids prices range 93.3%
Hearing Aids prices range 93.3%
Tech level % of sales
Audéo Infinio Ultra Sphere 90 93.3%
Audéo Infinio Ultra Sphere 70 6.7%

Phonak Audéo Infinio Ultra Sphere models

Sorted by popularity. Based on our internal sales data. Updated daily.

Phonak Audéo Infinio Ultra Sphere comes in 1 different models, shown below. When purchasing through ZipHearing, the model you select doesn't affect the final price you pay — the technology level does; such as the Audéo Infinio Ultra Sphere 90 or 70. The majority of ZipHearing customers buy the Phonak Audéo Infinio Ultra Sphere RIC model (shown in position 1 below), with the 90 technology level.

RATING 1
Stock image of Phonak Audéo Infinio Ultra Sphere RIC Phonak Audéo Infinio Ultra Sphere RIC
Phonak Audéo Infinio Ultra Sphere RIC

Receiver-in-canal style with a lithium-ion rechargeable battery

100%
100% of our customers choose this model
14.2%
14.2% of our customers returned this model for a full refund

Phonak Audéo Infinio Ultra Sphere 90 vs 70 & more

This is a heavily abbreviated chart designed to focus only on the key differences between models. Features that exist across all technology are not listed below unless they`re necessary to provide context for other features listed. Swipe right to see more features, tap on a feature to read its description.

Model 70 90
Sales popularity 6.7% 93.3%
Return rate 11.8% 14.3%
Tech level Advanced Premium
Spheric Speech Clarity Medium strength Full strength
Speech Enhancer

*some features may not apply to all models on this page

For a more detailed comparison, see Phonak`s feature matrix

Helpful resources from Phonak

Phonak Audéo Infinio Ultra Sphere reviews

Summary

Customers say

The Phonak Audéo Infinio Ultra Sphere hearing aids are praised by users for their exceptional sound quality and clarity, particularly in enhancing speech understanding and reducing background noise in challenging environments like crowded restaurants, arcades, or social gatherings, thanks to the integrated AI chip and automatic program adjustments. Many reviewers highlight the comfort and lightweight design, noting that the devices are discreet, easy to forget when worn, and compatible with glasses, with some users appreciating the customizable tips to eliminate itching. Bluetooth connectivity stands out as a strong feature, enabling seamless streaming for phone calls, music, TV, and virtual meetings across multiple devices, while the long battery life—often lasting 16-24 hours with quick recharging—adds convenience. Users frequently report a natural sound experience, improved directional hearing, and relief from tinnitus, describing these aids as a significant upgrade over previous models or brands, though some mention a brief adjustment period for certain sounds and the slightly larger size. Overall, reviewers express life-changing improvements in daily interactions, socialization, and enjoyment of activities like watching TV without captions or attending events.
AI-generated from the text of customer reviews

User uploads

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Close up shot of a left audeo sphere 90 in sand beige in the left ear
right audeo sphere infinio 90 RIC in ear
pair of phonak audeo sphere infinio hearing aids on table
pair of phonak audeo sphere infinio hearing aids in charger
Preview for the "I hardly even notice them" video
Preview for the "They changed my life" video
Silver Grey Phonak Audeo Sphere Infinio 90 hearing aids with a quarter
Silver Grey Phonak Audeo Sphere Infinio 90 hearing aids with a quarter- different angle
single right audeo sphere 90 hearing aid in sand beige on the ear
single right audeo sphere 90 hearing aid in sand beige in charger
single right audeo sphere 90 hearing aid in sand beige next to pen for scale
phonak tv connector under tv
Preview for the "The difference is night and day" video
Phonak Audeo Sphere 90 next to a quarter to show size
Phonak Audeo Sphere 90 from behind in left ear
Phonak Audeo Sphere 90 from the front in left ear
Preview for the "Surprisingly just perfect" video
Phonak Audeo Infinio Sphere 90 silver grey in palm of hand
right silver sphere 90 behind the ear
left silver sphere 90 behind the ear
Preview for the "Significant difference in understanding" video
Preview for the "The battery life is amazing" video
left phonak audeo sphere infinio 90 grey behind ear with glasses
pair of phonak audeo sphere infinio 90 grey laying on table with guitar pic for scale
Preview for the "A game changer for hearing in noise" video
Pair of Audeo Sphere 90 graphite grey in charger case
graphite grey sphere 90 behind the right ear
sphere 90 view from behind the wearer
Preview for the "Astonished at how good they are" video
Preview for the "The Phonak Sphere is the new champion" video
Pair of Phonak Audeo Sphere 90 in black in charger
Phonak Sphere Infinio 90 on the right ear in sand beige
Preview for the "Voices are much clearer" video
Preview for the "Amazing technology" video
pair of audeo sphere 90 RIC hearing aids in the charger
Preview for the "Extremely comfortable and effective" video
Left Phonak Audeo Sphere Infinio 90 in graphite grey on the ear
Pair of Phonak Audeo Sphere Infinio 90 hearing aids in graphite grey on counter
Pair of Phonak Audeo Sphere Infinio 90 hearing aids in graphite grey in charger
A single right audeo sphere 90 hearing aid in silver grey behind users ear
A single right audeo sphere 90 hearing aid laying flat on table with earmold, next to ruler showing small size
A single right audeo sphere 90 hearing aid laying flat on table next to a sandisk data storage device, showing small size
Preview for the "Probably the best ones on the market" video
Silver grey sphere 90 behind left ear
pair of silver grey sphere 90 laid on table with ruler showing size
Preview for the "It filters out the background noise" video
Phonak Audeo Infinio Sphere 90 in graphite grey on right ear
Phonak Audeo Infinio Sphere 90 in graphite grey on right ear back profile
Phonak Audeo Infinio Sphere 90 laying on table next to charger
pair of phonak i90 sphere hearing aids in champagne sitting in charger
single phonak sphere hearing aid next to ruler
Left Phonak Audeo Sphere 90 in ear with mold san beige
Pair fo Phonak Audeo Sphere 90 in Sand Beige on table
Preview for the "Adjusts automatically depending on the situation" video
Preview for the "I would highly recommend them" video
Preview for the "I hear more with Phonak Sphere" video
Single Audeo Sphere 90 in champagne on right ear
Pair of Audeo Sphere 90 in champagne next to charger on counter
Phonak Sphere 90 in champagne next to a pen for scale shot 1 of 2
Phonak Sphere 90 in champagne next to a pen for scale shot 2 of 2
Pair of Phonak Audeo Sphere Infinio 90 in chestnut on table
Preview for the "Huge increase in my ability to hear" video
Phonak Audeo Sphere 90 in sand beige seen on the ear
Phonak Audeo Sphere 90 in sand beige seen on the left ear side profile
Phonak Audeo Sphere 90 in sand beige seen on the left ear back profile
pair of sphere 90 hearing aids in sand beige on counter next to pen for scale
right phonak audeo sphere infinio 90 in sand beige on right ear
Pair of Sphere 90 in Silver Grey in Charger with Green Light
Preview for the "Works well with Android" video
Phonak Audeo Sphere 90 infinio in champagne in left ear
Phonak Audeo Sphere 90 infinio in champagne in charger
Phonak Audeo Sphere 90 infinio in champagne in palm of hand
Phonak Audeo Sphere 90 infinio in champagne in right ear
phonak audeo sphere infinio 90 in champagne in right ear
phonak audeo sphere infinio 90 in champagne in palm of hand
Sphere 90 in silver grey behind left ear
sphere 90 on a table next to a quarter for scale
sphere 90 in silver grey behind left ear side profile shot
Phonak Sphere 90 in champagne on right ear
phonak audeo sphere 90 in sand beige on the right ear with glasses
phonak audeo sphere 90 in sand beige in the charger next to pen for scale
Phonak audeo sphere infinio 90 in color champagne in charger
Phonak audeo sphere infinio 90 next to apple watch for scale
right Phonak audeo sphere infinio 90 in champagne on right ear
Phonak Audeo Sphere 90 in chestnut brown next to a quarter on a table
left Phonak Audeo Sphere 90 in chestnut brown behind the ear with hair pulled back
single Phonak Audeo Sphere 90 in chestnut in palm of hand
Phonak Audeo Sphere 90 in sand biege on left ear
Phonak Audeo Sphere 90 in sand biege on right ear
Preview for the "Natural, Smooth, and Significant" video
Preview for the "Everything sounds pretty normal" video
Pair of Audeo Sphere Infinio 90 in sand beige in charger
Phonak Audeo Sphere 90 in sand beige on left ear
Phonak Audeo Sphere 90 in sand beige in hand for scale
Preview for the "Increased my ability to understand speech" video
Preview for the "Terrific in noisy environments" video
phonak audeo sphere 90 in silver grey on counter
phonak audeo sphere 90 in silver grey on right ear close up
Preview for the "A blessing to me" video
phonak audeo infinio ultra sphere 90 in champagne behind right ear
pair of phonak audeo infinio ultra sphere 90 in champagne in charger
right phonak audeo infinio ultra sphere 90 in champagne in palm of hand

Select to learn more

Appearance & comfort (35) Battery & charging (18) Bluetooth & connectivity (25) Customer service (28) Durability & reliability (5) Ease of use & controls (34) Performance in noise (42) Sound quality (62) Value for money (31)
35 customers mention "Appearance & comfort" 30 positive 1 negative

The hearing aids are described as comfortable and easy to wear, with users quickly adapting to their design. They are lightweight and discreet, even when wearing glasses.

...the aids themselves are very comfortable and easy to place in my ears... Read more

...these aids are comfort - easy to forget one is wearing them, easy to put on/take off... Read more

...my phonak sphere 90 hearing aids are comfortable... Read more

...they're so light, i don't even notice that they are there... Read more

...from charging to the way they look (you really do not see them from the from and side and if you wear glasses you do not notice them from the back... Read more

...they hearing aids are as comfortable as hearing aids are ... no complaints, but who really wants to wear them unless they have to, right?... Read more

...they are comfortable and only took a few days to adapt to the thicker design of the body... Read more

...they are slightly larger than my previous ones but i have not had any problems, even wearing glasses... Read more

...wearing these new phonak sphere hearing aids has been very comfortable and an easy adjustment for me... Read more

...i chose the 90 version, which is their top of the line, i believe it is very lightweight, as you can see, it's pretty thin. i wear glasses already, so for me, having something behind my ears wasn't a big deal... Read more

18 customers mention "Battery & charging" 17 positive 1 negative

The battery life is considered exceptional, lasting up to 16 hours with significant charge remaining. However, the charger case design received some criticism.

...the battery life is exceptional. after wearing them for 15 to 16 hours they still have 45 percent batter life... Read more

...battery life (which is amazing)... Read more

...i have a charger, so i never have to buy batteries. yay! and, i love having that convenience... Read more

...charger well is very small... Read more

...battery life so far has been running over 16 hours. getting a quick recharge from the case is a great feature... Read more

...i put them on at 5:15 am and put them in the charger at 10:30 pm. the left one was at 60% and the right at 55% so i am unsure how others had problems... Read more

...these came with the app, but they are rechargeable, which i don't ever have to mess with batteries again... Read more

...they are easy to charge... Read more

...so far battery life is good. they arrived with a portable travel charger... Read more

...i use hearing aids at least 16 hours a day and battery is at 64% at end of day... Read more

25 customers mention "Bluetooth & connectivity" 19 positive 3 negative

Bluetooth connectivity is praised for its ease of use and reliability across various devices, enhancing the user experience significantly, especially for virtual meetings.

...i also love that i can tap on one of them and hear and speak on my phone and other devices... Read more

...the phonaks are not "made for iphone" (mfi) but are considered universal bluetooth. i was concerned this would be cumbersome and buggy. so far, this has made it far easier to connect to all the devices i use. it is an absolute game changer on zoom or any virtual platform... Read more

...the bluetooth feature has worked well for both streaming music and phone calls... Read more

...intermittent distortion when streaming (mostly on my windows pc, but also on my ipad, and android phone)... Read more

...captions are off the tv (purchased the tv connector accessory)... Read more

...app integration with aids subpar... Read more

...i could not ask for better bluetooth features; connects to many devices with 2 at the same time, clearer sound, and extended range... Read more

...the bluetooth connection is solid. bluetooth audio for podcasts and phone calls is great. bluetooth audio for music is good... Read more

...they even had a connection with an app with my iphone, and i could make the adjustments there myself in certain environments... Read more

...bluetooth connections are easy to pair and connect. i usually have to temporarily disconnect from my phone then connect to my taotronic bluetooth tv device. once connected to my tv device i can then reconnect to my phone just in case i get a phone call. phone calls come thru clear and the caller’s say they can hear me clearly... Read more

28 customers mention "Customer service" 26 positive 1 negative

Customer service is highly rated, with users appreciating knowledgeable and helpful staff, both from ZipHearing and local audiologists. The service is described as efficient and supportive.

...my provider in albany reviewed my audiogram and recommended the phonak sphere hearing aids, came to my home and set me up... Read more

...called ziphearing and talked with my account manager.. very knowledgeable especially knowing where i am at my age, still active and the problem i am having is very age related.. he sent me to the largest hearing practice in my city. they were great.. no wait time, my audiologist tested again and started then this conversation, not so much about products but me my work, family, church and other working environments... Read more

...this my second time buying aids using zip hearing and like last time it has been great... Read more

...phonak replaced them with water resistant aids for a very small charge... Read more

...i found derrick with zip and the audiologists extremely easy to work with and knowledgeable... Read more

...the fact that the provider wears and uses all the brands they offer, he was able to "match" my results with the right ha for me... Read more

...phonak not great at customer service... Read more

...zip hearing truly makes it so easy to buy hearing aids like this at an affordable price. and their support team consisting of grant and derek are superb at working with customers over the phone... Read more

...top marks go to zip hearing for pleasant and helpful service, and the expertise of the audiologist... Read more

...i am very pleased with great service and how easy the whole process was. very professional... Read more

5 customers mention "Durability & reliability" 3 positive 1 negative

The hearing aids are noted for their durability and water resistance, performing well in active and potentially wet conditions.

...i'm very active and wanted my the aids to be as water resistent as possible..so far they are passing with flying colors!!... Read more

...phonak replaced them with water resistant aids for a very small charge. i am very pleased with my new aids... Read more

...they are still hearing aids, so not perfect and i still get feedback or digital sounds... Read more

...durability is good too so far... Read more

...the domes seem to be failing pretty quickly. i've had them less than a month and i'm on the third set... Read more

34 customers mention "Ease of use & controls" 25 positive 5 negative

Users find the hearing aids easy to use and adjust, particularly appreciating the iPhone compatibility. However, some find the flexibility of controls overwhelming and the charger case difficult to use.

...easy to put on/take off... Read more

...easy to use... Read more

...the only challenge is the enormous flexibility. it will take some time to learn everything... Read more

...these hearing aids are the best.. easy to fit, iphone ready adjust with one click... Read more

...the only other complaint is the charger case. it is not easy to get they in and almost kink the wires to the domes... Read more

...good experience with ziphearing and easy upgrade process... Read more

...it is a bit difficult to grab the aid to take it out of the charger... Read more

...the adjustability of the i90's and the interface with the app, allowed us to achieve the most "natural" hearing result... Read more

...the myphonak app allows you to manually adjust the many features of these hearing aids if you so desire. i usually use the automatic program mode to allow the hearing aid to select the best adjustment for the sound environment that i am in... Read more

...easy and functional my phonak application with many features (android)... Read more

42 customers mention "Performance in noise" 39 positive 1 negative

The hearing aids perform exceptionally well in noisy environments, allowing users to understand speech clearly. Some users experienced issues with the automatic program selection not always choosing the correct setting.

...the spheres are noted for doing well in noisy environments and that’s where mine really shine—i could even hear my wife talking at a raucous sports bar during a dodgers playoff game!... Read more

...the phonak audeo sphere 90 aids are a giant step forward in understanding speech in noisy situations... Read more

...i am a bit frustrated with the automatic program selection as it does not really seem to pick the correct program for the situation. i have not noted the sphere function working as of yet, even though i have been in a few very noisy situations... Read more

...i definitely see an improvement when in noisy situations in understanding speech... Read more

...where they really shine is hearing situations that have loud background noise. example: i went to a grandchild’s birthday celebration that was held in an arcade. normally, i would struggle hearing in such a situation but found i had no problem at all... Read more

...the phonak audeo sphere infinity provides the best experience in noisy conditions. recently, at a gathering before a concert, i was able to use the app to dial in enough gain to hear all the people at the table... Read more

...the aids automatically adjust to the enviorment that you are in which for me, is so far working out well... Read more

...i've been able to understand my friends in a crowded restaurant... Read more

...i can use the restaurant mode to tune out some of the surrounding chatter... Read more

...especially helpful in loud environments and group meetings... Read more

62 customers mention "Sound quality" 56 positive 4 negative

The sound quality of the Phonak Sphere hearing aids is highly praised, with users noting significant improvements in clarity and naturalness compared to previous models. However, a few users mentioned a metallic sound in certain situations.

...the sound quality is great, a huge improvement from my previous pair! no tinny sounds and my hearing has greatly improved... Read more

...the sound quality is excellent. i’m currently at 90% of my hearing adjustments - yet everything already is so clear... Read more

...my hearing ability is vastly improved... Read more

...my new phonak sphere hearing aids are such a big improvement over my old hearing aids that they replaced!... Read more

...the quality is so good... Read more

...clarity has improved dramatically... Read more

...my tv went for volume of a 20 to an 8. quality, i have drop the cc on most shows... Read more

...i now have 30 year old people with normal hearing asking me to repeat myself when i can understand them easily... Read more

...as far as sound quality, this may be something to be worked out with my provider. i've tried the cheapy over the counter things - not impressed! these are a far cry better than that ... but they still have that artificial sound that i didn't like with the cheapies, only not as bad. i hear water running and it sounds metalic. i hear a piece of paper "rattle" and it sounds metalic. i even hear my bare feet hit the floor when i walk and it sounds metalic. i hear voices different, but i'm not sure if it is better... Read more

...the sound quality is very good... Read more

31 customers mention "Value for money" 29 positive 2 negative

Users feel the hearing aids offer excellent value for money, improving their quality of life and providing features at a competitive price. The inclusion of replacement insurance is also appreciated.

...already they have improved the quality of my life, and i'm sure my neighbors are glad they don't have to hear my tv anymore... Read more

...find me the best product a more that half the price with all the same support and in addition provided the replacement insurance where the other provider it was not included... Read more

...you owe it to yourself to trial a pair of these aids!... Read more

...these are a far cry better than that ... but they still have that artificial sound that i didn't like with the cheapies, only not as bad... Read more

...saving money is always a good thing!... Read more

...phonak replaced them with water resistant aids for a very small charge... Read more

...after much research i decided to try zip hearing and settled on a pair of phonaks. after a fitting i was completely satisfied... Read more

...i was expecting a more profound difference in the technology, especially given that the total cost was 3x... Read more

...tech support non existent which is sinful for the price paid... Read more

...i ended up going through zip hearing and purchasing them that way and no lie, i saved $3,000 by doing that. so, i would highly recommend that... Read more

Showing 21 - 30 of 90 total reviews Clear all filters

Kenny from Naples, FL (on Jan 01, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC (Silver Grey)
Rating:
Color: Silver Grey

Was expecting a more profound difference

I previously had Costco KS10s which worked well for me (Costco labeled Phonaks). So far, I find nothing drastically different about the Spheres, except for battery life (which is amazing). Some things seem a bit worse. Watching TV without the Streaming box doesn't seem as good. Also, I find there is intermittent distortion when streaming (mostly on my Windows PC, but also on my iPad, and Android phone). Of note is that I chose to continue with open domes (more on this later). Perhaps the experience in the car is much better. I am not sure when/if I'm actually using Spheric mode. I was expecting a more profound difference in the technology, especially given that the total cost was 3x. I posted the above in the Phonak Facebook group, and an Audiologist there suggested that I consider switching from Open domes to Titanium C-Shells to get the most value out of the AI aspect of these devices.
Video text transcript available
Larry from Yonkers, NY (on Feb 14, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC (Graphite Gray)
Rating:
Color: Graphite Gray

Very happy with my Infinio Spheres in noise

When it comes to normal day to day usage, these hearing aids are on par with the Phonak Lumitys that I used to wear. Where the spheres shine is in noisy restaurants. I used to have to rely on a Roger microphone and make my guests at the table pass it around. Now, I’m happy to report that hearing in these situations is so much better. Not perfect of course, but certainly noticeably better. I fully expect that as Phonak continues to research the use of AI processing in hearing aids like this, as chip sizes continue to decrease, and as better batteries come around, these will only improve. But for a first crack at it, Phonak has done their homework. Secondly, Zip Hearing truly makes it so easy to buy hearing aids like this at an affordable price. And their support team consisting of Grant and Derek are superb at working with customers over the phone. As long as the local audiology office Zip Hearing works with in your area is well staffed with quality audiologists, then this is easily the way to go. I bought these hearing aids at much less than half of what I would normally have to pay. Bravo Zip Heading! And Phonak!
Video text transcript available
Stephanie from San Dimas, CA (on Mar 04, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:

Audeo Sphere 3 week review

Keep in mind that I am comparing these to previous hearing aids that I believe had non functioning or low functioning microphrones but worked fairly good for streaming and zoom but not at all for phone calls or conversations in any setting. I like the Sphere H Aids. I previously wore soft as well as acrylic custom molds and doubted anything else would work. But Hearing Aid Specialist said to dry the power domes, and if needed - could go to custom molds. I think the power molds will work. They do feel like they fit deeper in the ear canal so I'm feel like I'm getting all the sound from microphones to recievers (as I did with custom molds but not dome molds of previous two types of hearing aids). It does take a bit of trial and error to get deep enough to not shift, and I got retention wires at my follow up visit which do keep them better in place. I am using a Power reciever as I was before with other hearing aids. Pros: I can now understand phone calls (85% of speech) vs little understanding before, tho I may have to ask speaker to slow down (if they have a high range). Streaming zoom calls are also much improved, from perhaps 50% comprehension to perhaps 85-90%. For the first time in years - I was able to hear movies at a Theatre without taking out my hearing aids and using the headsets provided by the Theatre. I was able to understand spouse at restaurant and understand waiter with background noise receding (Restaurant setting) The Hearing Aids come with 4 programs preset by Factory: Automatic, Restaurant, Music, TV. The Hearing Aid specialist said to also try each in different settings: for example, try the Restaurant program in an outdoor setting. Each program has a focuse on something specific (Restaurant: speech in noise). But under each program - you can make adjustments and there is an explanation of what adjustment can do . Example : Restaurant program has Equalizer Presets: you can then adjust those on Comfort, Clarity, Speech, Surrounding or keep at Default. Next setting under restaurant program is volume (reduce or increase sound), next setting is noise reductio (pick up or reduce background sounds), next setting is speech focus (Wide or Narrow) and on and on. Once you get this where you want it in a certain hearing environment - you can save as a new Program and name it . You can keep adding programs up to the H Aid limit. So far I've created a Movie Program with Dialogue (wordy film) tho doubt I would need a different program for Action movies. I've also created a Speech with Volume program to get a bit of a volume boost in certain situations. I use hearing aids at least 16 hours a day and battery is at 64% at end of day. Specialist explained that power receivers may not last as long as standard receivers, tho I havent been able to run them down lower than 62% yet with a few hours of streaming per day. I still have some issues with conversations in some settings, but think now that I know how to use the programs and adjust - I can work this out with trial and error and specialists help. For example - in a Drs office - I use a transcribe app to get 100% but depends on acoustics but will follow up on this in a few weeks for final results in this area. Overall impression: I would keep this as I can hear much more than before, phone calls, zoom calls, movies, but not sure if conversation can be improved-not yet sure if me (likely) or hearing aid and I would like more! Bigger than past ones but no issue wearing with glasses.
Gary from Mesa, AZ (on Sep 16, 2024)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:

Great environmental adjustment and water resistance

I'm replacing my 5 yr. old Phonaks with the new Phonak Audeo Sphere Aids..These new aids are wonderful!! The aids automatically adjust to the enviorment that you are in which for me, is so far working out well..I'm very active and wanted my the aids to be as water resistent as possible..So far they are passing with flying colors!!
Mary from San Antonio, TX (on Sep 19, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:

Astonished at how good they are

Hi, I'm Mary from San Antonio, Texas. And I want to share with you my experience with Zip Hearing. I have had a hearing loss for over 40 years, severe in my right ear and only recently in my left ear, which is now mild to moderate. So the hearing aid that I chose to select was the Phonak Infinio 90 sphere and I have been very, very satisfied with this. In the past I have had hearing aids for probably the past 15 years and this one far surpasses the ones that I had. I had Oticon, and I had Starkey. But I'm very, very happy with this particular hearing aid. Before I chose this hearing aid, I did a lot of research on YouTube and then, of course, I looked at the Zip Hearing website. And I also went to several providers who quoted me different prices. I can tell you that with Zip Hiring, I saved anywhere from 1500 to $2000. They were wonderful in helping me also get my reimbursement from my insurance company, because I did have some coming back to me, so they were very good about that. As far as the hearing aid goes, it has given to me what I needed most was being able to hear speech, especially in background noise. I really struggled in restaurants, in large gatherings. The amount, the speech clarity in this hearing aid is really excellent, and I have been able to hear so much better. It is able to adapt what I hear to the environment. So if it's a very loud area, then it reduces background noise. The sphere part of the hearing aid is like an extra boost when you are in those kind of environments to really reduce that background noise and enhance speech understanding. So I've been very happy with this overall, and I've had it for about three months and honestly, I don't have to make barely any adjustments whatsoever to it. It just works very well on its own. Some of the other things that I'm very, very happy with is that it is a rechargeable hearing aid, and the charger is just this nice little small compartment and you can see when you open it, there's a green light that tells you it is fully charged. This charger can plug in, but it also keeps the charge so that if you need to go somewhere, you don't have to carry the plug and you can recharge your hearing aids as needed. The other thing I like is when you put your hearing aids inside the charger. The hearing aid lights up to let you know that the contact is there. So it's wonderful and you ready to go in the morning. The battery life of this particular hearing aid, I believe, is about 16 to 18 hours. I have never run out of battery time, not even close. They do say if you use the sphere mode all day long that it will significantly reduce the battery. But again, I have not had any problem, but I don't use the sphere mode all day. I use it for 2 or 3 hours, possibly. The other thing that I am very happy with is the app. The mobile app is very easy to use. It allows me to enter different programs and to change the programming, to increase volume, to reduce noise, to change the focus of the hearing aid. So multiple things that you can do with that and that has been very, very beneficial as well. When I have been in a situation that I need to fine tune. The other thing that I like about this hearing aid is the Bluetooth capability. It is excellent. You can receive phone calls through Bluetooth and so you hear directly into your ear the conversation and what is nice is it has a good range of reception so that you don't have to have your phone right with you. You can be across the room and your Bluetooth will still work. In addition, you can Bluetooth music and it is just I've never done that before. So for me it's something very new and it is absolutely beautiful and splendid. So I'm very happy with the entire hearing aid. The cons I don't have anything that I am upset about with this hearing aid. The biggest thing I have read about is that people think it's a larger hearing aid, and it is. The hearing aid is larger because they have put in an extra processing chip for the sphere mode, but it fits nicely behind my ear. I'll try to show you what it looks like here and it is a bit larger than other hearing aids. Let me see if I can show it to you. But, and that looks very large in the picture. So that huge. But anyway it is a little bit larger than other hearing aids. But as I said, it fits nicely behind my ear and so there's not a big issue with that as far as I am concerned. As far as hearing I've been, I was just astonished how good they are. I was very reluctant to go to an online provider because you don't know are they going to be able to follow up? Are they are you going to be able to return your hearing aids if they're broken or whatever? The advantage of Zip Hearing is that they contract with local providers who do your hearing test, your fitting, and your follow up so you are connected with the local provider at all times. And the local providers that I have, the lady I have raves about Zip Hearing. When I have had to interact with Zip Hearing. They have answered the phone every time. There's no recording and I've been able to work consistently with one person, which really makes it user friendly and absolutely excellent. My local provider was wonderful. She allowed me to test these hearing aids before I even purchased them. That I think that was unique to her, but it was really great. So I heartily recommend Zip Hearing and I really love the Phonak Audio Sphere. For me it has worked excellent. Good luck to you in your search. Thank you.
Nick from Tenafly, NJ (on Oct 25, 2024)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:
Color: Graphite Gray

The Phonak Sphere is the new champion

What is up folks? Nick here at ZipHearing back with another hearing aid review. For a bit of backstory, if you're not familiar with me or the channel I currently wear Phonak Lumity 90 hearing aids. That's the generation that came just before these new Sphere hearing aids. And today I wanted to do a review on this and let you know how I feel about them, how they compare to the Phonaks I currently have now, and everything else that I've tried. Let's get some stuff out of the way. If you want to know more about my story and my journey with hearing aids, go ahead click there. If you want to know more about ZipHearing and want to go check out some hearing aids or even what's the deal with these new spheres, go ahead, click that. Also, let's address the elephant in the room. If you have watched these videos before, things are going to look different, which is also a contributing factor for why there may have been a little bit of a gap between the last video and this one I have moved house. The office is different. I'm still working on stuff. I got some lighting. I got the blue light. This seems kind of empty. There might be a new light going in there, so just bear with me as I work on the lighting, the audio. Hopefully, I can get this all sort of figured out. So what are we talking about today? We are talking about the new Phonak sphere infinio. I was fortunate enough to get my hands and ears on these about a month ago, so I have definitely put them through their paces. So let's start with the outside stuff. Like what do you what do you get? What do you what are you getting with this new device. So yeah, you're getting a bag and inside the bag there's a couple of things. So let's start checking them out. You get a plug, this goes into your wall, USB cable goes into it. This is how you charge your devices. You also get the wire that comes with the whole thing to plug in into each end of the system. You have a more traditional standard sized USB on one end that goes into your brick, and then you have a wonderful USB C that goes into the charging case. Speaking of charging cases, you get a charging case. However, this is not your standard charging case. This is actually one with a built in battery, so you can charge these on the go. So this would technically be considered a premium feature for any other hearing aid and these come standard with the sphere, inside the case you are going to get your hearing aids. These hearing aids are the sphere. I got them in gunmetal gray, why? Because I love gunmetal gray. However, they do come in a variety of colors to match certain things. Maybe you want them to match your hair. Maybe you want them to match your skin tone. You can do all of that by picking one of the colors that are available. You are also going to get wax guards. You're going to get domes if you use them, that's also going to be in your little package. Two more things. You're going to get the literature. You're going to get the manual, all stuff that you can kind of peruse through on your own time. And finally, you are going to get a little travel pouch. Why? I feel like this could have been better. It's just some cloth with a little bit of padding. Maybe there could have been a hard case or something. I mean, that's just me. So let's talk about the physical appearance of these hearing aids. They do not look very different from the old Phonak Lumity 90s. They have a rocker switch on the back to help you select presets and adjust volume, and some other settings that can be programmed by your hearing specialist. The one thing you're going to notice, probably right off the bat, is they are a little bit larger than your old hearing aids. I'm going to put up a little picture somewhere, kind of showing you the difference in another model that we talked about before, the oticon intent. They were also a little larger, but they were more thick. So it was the thickness of the hearing aid that was increased to accommodate some AI functionality. And that was a little bit off putting at first with glasses wearers and kind of the feel behind the ear and but we got used to it. Phonak did not go wider. Instead they went longer. So in fact these hearing aids are a touch longer than older models, which I think was the right choice immediately when putting them on the ears. I did not notice an increase in size. They felt just like my Phonak lumidty's. To be honest, I did not even recognize or feel that they were longer. Phonak, good choice. Good decision to go longer rather than wider. Well done, well done. I am going to go ahead and put these in my ear now and boom they're in. They're on. They're working. Here we go. As you can see they are pretty low profile, much like the Lumitys, the lumity L's, the what any older model these are that Rico or receiver in canal style hearing aid which we are all very familiar with. So there's going to be no surprises that these are extremely well hidden. I'm going to go ahead and turn around and hopefully you can see that you cannot see them. So if someone is really, really looking to see if you have hearing aids, which I don't know why they would be, they may notice them. Your average person may just think they're the back of your glasses, or if you have longer hair, they're going to get covered up and no one's going to notice. Realistically, this is kind of the worst case scenario for hiding your hearing aids. I'm wearing a hat which pulls my hair back and exposes the back of my ear. This is the worst it's going to get. Which in reality is not that big of a deal, right. So I wouldn't worry about these being not low key enough and let's get something out of the way. In terms of pricing, hearing aids are not cheap. In addition to that, the best hearing aids are certainly not going to be cheap for these sphere 90s that I am wearing. Brace yourself. You should expect to pay over $6,000 for the pair at most hearing centers. I get my hearing aids through zip hearing where they are a bit less. So you might want to consider that if you're looking to save some money on these and you still get local care. Let's talk about some tech specs from Phonak before we jump into my personal experience with these hearing aids. These hearing aids are Oracast ready, which is something you're going to be hearing more of in the next few years. Oracast is a new Bluetooth feature that will allow multiple users to stream audio from the same source. For example, a church or a theater could set up this oracast system in the future, and their audio signal is beamed straight into your hearing aids using the oracast system. It's very similar to the idea of Telecoil, if you have used that before, except now it will be bigger and better. While we are on the topic of Bluetooth, these hearing aids use classic Bluetooth, which means it is not an MFI or made for iPhone standard. The upside to this is that you can have these hearing aids connected to two devices at the same time. So for those of you that are connecting it to your phone and maybe an iPad and you want to switch between them seamless, or maybe you don't have an iPad and maybe you have a laptop. Same thing, same idea. Two devices you just switch. Done. Easy. That is something that I was never able to experience on an MFI device, and is actually one of the main reasons I went with my lumity's in the first place. So to see that come back in these spheres is chefs kiss, I love it. However, that is not the big selling point for these hearing aids. The most profound feature on these hearing aids is actually the AI chip built into each device. That's right, I said AI chip, not AI software alone, meaning that Phonak is saying these are the world's first hearing aid with a dedicated AI chip. They are calling it the deep Sonic chip, which stands for Deep Sound Optimized Neural Integrated Chip. They say it's an absolute game changer. And you know what it is? They are using this chip and they are using its functionality to increase the Snr or signal to noise ratio. What does that mean? Put simply, it is going to do a better job of separating unwanted noise from desired signal. So for those of you that have the same problem that I do where you can't hear the person in front of you in a noisy environment, guess what? Spoiler alert for something coming later in the video. Those days are gone 53 times more processing power, 22 million sound samples used in training the AI. Over 7700 million operations per second. That is a lot of numbers. That is a lot of words. But at the end of the day, it's just all impressive. And finally, one of the last features that is kind of a big deal here is the waterproofing. In the previous model, the Lumity right there was the standard Lumity. And then there was the Audeo life or Lumity life. And that was supposed to be a more life proof model preventing your devices from things like water damage and damage caused from dust or debris. Those days of having the two separate models are gone. Phonak has decided to make the sphere models match the standards of the waterproof Audeo life, which simply means these are beyond Ip68 rated. So let's talk about the Bluetooth, Bluetooth and hearing aids always have a big discussion about them, because no one seems to really thoroughly enjoy the process of connecting your hearing aids to your phone or maintaining the connection to your phone. But what I'm going to tell you is that these Phonak spheres were certainly a different experience than any other that I've had. I've used many companies hearing aids. Some have a much better Bluetooth procedure than others, and I will say that traditionally Phonaks, Bluetooth experience is not necessarily the best when it comes to establishing a connection or maintaining a connection. Personally, I have never had that issue. My Phonak Lumity's are always connected to my phone. I've really never had them drop off by accident, right? I have forced them to do so, but never by accident. However, I do hear from viewers and customers that sometimes there are issues with their Phonaks. So when I got these spheres, I had a certain expectation and that expectation was certainly surpassed. Setting these up to my phone took almost no time, took one attempt and worked perfectly. Furthermore, they have stayed and remained connected to my phone without issue. So I can safely say that the Bluetooth connection process for these spheres is both easy and awesome. And what do I do with this Bluetooth connection? So the big one is going to be the app, which we'll talk about in a minute. We connect these devices using the app through to our phone. We also control the settings and programs with the app. But the app is not the only thing I use the Bluetooth for. I use the Bluetooth to stream audio from my phone to my hearing aids. And while we're on the subject, I will say these are probably one of the best, if not the best sounding quality that I have had from a hearing aid. And I am referring to both phone call quality, audio quality, music quality, or just all of it. I am thoroughly and seriously impressed by how these things sound. As always, these are not designed to be headphones, so your music listening experience is not going to be superb. But if you can kind of manage your expectations and realize that the drivers or the speakers in these devices are extremely small, so you're not going to get a lot of bass response, you're not going to get an overwhelming sound if you can kind of tame your expectations. These things do sound great, but if you are looking for a music listening session, right, maybe you want to chill out and read a book and listen to some music, go for headphones. These are great if you are walking somewhere or you're riding the bus, or you're on the train, or you're hanging out in between classes, or you have some downtime at your job and you just want to listen to maybe an audiobook or some music, or you want to watch a video. These are fantastic for that. How about this app? Anything, anything new with this app? It's still the same phone app companion app. You're going to be able to select your volume, your programs, your settings. You're going to be able to adjust certain parameters within those premade programs. You're going to be able to set up the tap control features. You can set up some reminders about cleaning. I think the most important new feature is actually going to be this find my hearing aids feature. Some of you may be familiar with certain other companies. Find my features. This one from Phonak is going to be very similar, and will sort of ping your hearing aids and allow you to find them if you lost them. I also want to address something that I've been hearing in the comments, and I've been listening to you guys sort of complain about, and that's the apps. Some people feel like they're too confusing. Some people feel like they have too many options. Some people feel like there's not enough options. Apps are hard to make, not necessarily in the technical aspect, but in the user aspect. How are they going to cater to the potentially hundreds of thousands, if not millions of people that are going to be using this app and have all different levels of tech savviness? They need to find a common ground. So that is going to be somewhere between zero functionality and all the functionality. So there may be things you want to have control over that. You cannot because that may just be too much, or there may be something that you don't want to have control over, but you do. An app just cannot be perfect for every single person. So we just really need to try our best to kind of find a place where we're comfortable living in with the app and its functionality. There are also the touch sensitive, tap sensitive capabilities that continue from the Lumity line. These sort of tap controls can be programmed with your hearing specialist, so if you want to use one hearing aid to double tap and answer or end phone calls, you can do that if you want to use the other one to activate your digital assistant, maybe with an A or with an S, or with a hey G that can also be managed. Furthermore, I will say that the responsiveness is much, much better on the sphere when it comes to the tap control. I looked like an idiot when I was trying to use my tap control with my lumity's. I'd stand there and I'd tap and nothing would happen. I'd tap and nothing would happen. And then I would bang with my whole hand and I'd be the idiot banging his head in public. And it looked weird. But the tap control would work. With these, the responsiveness is much greater. So I am very subtly double tapping my ear and making things happen, which is greatly appreciated because now I'm not that weirdo who's slamming their head in public. Thanks Phonak. Let's talk about battery life. Battery life, phonak is saying anywhere from 16 to 24 hours. I personally am getting much closer to that 24 hour range rather than the 16. I have zero complaints about the battery life. I kind of feel like we're at a point now where most Ric style hearing aids are in that 16 to 24 hour range, so no complaints. Good job. Let's talk about functionality. This is the bread and butter of the video. If you watch anything, watch this. This is where everything comes together. Your standard process when you get hearing aids is you get the hearing aid. You go to your hearing specialist. They fit them physically to your ear, and then they take your audiogram and they program your hearing aids for your prescription. Most of the time, in my experience, we kind of get about 90% of the way there. Maybe there are a few tweaks that need to be done regarding sound quality. Usually I have to have them adjust the plosive sounds or the sibilant sounds. So the plosives are your p, p, p, and your sibilance is your sss, simply because the plosives can get too overwhelming for the hearing aids and cause distortion. And the sibilance can sound like someone is stabbing you in the ear with an ice pick. I did not have that experience with the sphere. In fact, I did not need to change anything with the Phonak sphere. These hearing aids were about 99.5% perfect upon the first programming. The other 0.5% is something I will talk about in a minute. One additional thing I always do when I'm trying out hearing aids is I have my hearing specialist or the audiologist program some different settings. I usually go for a restaurant mode, a music mode, a TV mode, and then maybe a different one if I'm feeling some sort of special. But those are the big ones. Restaurant, music, TV. Why do I need a restaurant mode? Because my biggest challenge is hearing things that I want to hear in loud environments. And traditionally, restaurant mode was the only way I could get the hearing aids to engage the feature that I needed, which is that signal to noise ratio. So imagine my surprise when I went into a restaurant for the first time with these sphere hearing aids, sat down, went to go turn on my restaurant mode and didn't need it. That's right, these hearing aids with the AI deep sonic chip out of the box. No special program did the thing I needed them to do. Traditionally, open domes on my Lumity's were not capable of kind of reducing that signal to noise, to a point where I could hear the person I was trying to speak to. So I had to go for a custom mold option. And I actually preferred my active vent, which is compatible with these spheres. So, you know, I'm super excited about that. Anyway, I had to use the act event to kind of reduce the amount of noise physically coming into my ears by having the mold and then allowing the hearing aid to do its job of processing that signal to noise. I am using open domes on these hearing aids, so I was fully expecting that I would need to walk into the restaurant and switch to the restaurant mode to have it kind of do its thing. Oh my God, I was wrong. These hearing aids handled everything without having to switch programs. They knew what was going on and they knew what they needed to do to fix the problem. When I did end up switching into restaurant mode just to try it out. Yes, it was definitely better. But let's say you forgot to go put it into restaurant mode. Not a big deal. These hearing aids are going to kind of just do that for you. And if you're still struggling a little bit in that environment, yes, by all means, go into your app, click restaurant mode and solve everything. The music mode. Let's talk about the music mode. Most hearing aids are not very good at dealing with live music or live sound, because either they're trying to squash the signal coming in, or they're trying to compress it into something that's more pleasant, or there's some sort of noise gate functionality that's trying to cut it off. It usually just doesn't sound fantastic and it doesn't sound natural. The Phonak spheres are the most natural sounding hearing aid I have ever used when it comes to live, sound and live music in order to achieve this heightened level of musical quality. Yes, you do have to turn on music mode. In the standard program, there is a little bit of a gate, a noise gate that happens. There is a little bit of squashing that happens. So it's not the perfect situation if you're listening to music. But once you go in and you turn on music mode, game over, everybody else, you lose. Phonak wins. Same thing can be said for TV mode. Tv mode is really good because it actually uses the directionality of the microphones very similar to restaurant mode. So it really focuses on the signal coming in front of you rather than allowing signals from behind or the side to kind of overwhelm your TV volume. So I mentioned this a little bit ago, but that 0.5% that was just missing that I would really like to potentially have programmed out, came about in the regular standard program, and it was this like noise gate sort of issue. And what I mean by noise gate is when a sound hits a certain noise level, the hearing aids will kind of and you'll hear a little bit of like a sucking. It almost sounds like some like someone sucking through a straw or even the sound I just made with my mouth. So yeah, it was at the end of the world. Absolutely not. No no no no no, not even a big deal. But if something is going to be perfect, it needs to be perfect. So instead, these Phonaks get the 99.5% of perfection, which is still better than any other hearing aid I have ever tried. Phonak is saying that their customers, 93% of them, have a perfect fitting on the first shot, and I think that's why. Because they do, and no one's lying. In fact, I'm actually questioning the remaining 7?cause that seems like a lot. Let's talk about tech levels. Most hearing aids come with four tech levels in some sort of nomenclature that is unique to the company. Phonak uses 90. 70. 50. 30. Other companies use. One. Two. Three. Four. These spheres only come in two levels a 90 and a 70. If you are looking for the 50 or 30 tech levels, then you would want to look into the traditional infinio, not the sphere infinio. The reason I believe that they do not have a 50 or a 30 is because these spheres are their flagship hearing aid. These are not just a version 0.5 of the Lumity. These are not the Lumity and a halves. These are not the Lumity two. The Sphere Infinio is a completely unique hearing aid that is designed to provide the best hearing experience without fail. So in order to get that, yes, you are going to have to get a heightened tech level. Yes, you are going to have to pay more. But let's be real here, and I'm going to kind of chime in, in my own personal way, do I think these hearing aids are worth it? That is a very, very profound question. And everyone's answer is going to be different. I'm going to give you a caveat here. If money is not an issue and you can swing the six plus thousand dollars for the Infinio sphere 90s. You should, and you will not regret it if you need to save a little bit of money. I have not tried the 70s, but if they are even anywhere remotely close to the capability of the 90s, then yes, go with the 70s. But I think Phonak is partially justified in providing these hearing aids at a more expensive cost, because they are worth it. The technology inside of them is outstanding, and these are really just simply a plug and play hearing aid. You do not have to go putz around with settings and multiple meetings with your hearing specialist and a lot of fine tuning. As we said earlier, 93% of customers. The first fitting is perfection. I am one of those 93%. I do not have the need to go back to the audiologist and fine tune anything but the biggest thing here is that these Phonak spheres addressed my biggest hearing issue out of the box. I didn't have to switch modes. I didn't have to switch settings. I didn't have to program them specifically for my situation. It was just click, click, click, click click. You're good. And yes, I would happily pay this amount of money for these hearing aids. The problem is going to be zip hearing. It's going to be very hard for me to send these hearing aids back to you. I've gotten used to them. They've lived in my ears for a month. I love them. It's going to be real tough. It's going to be like trying to give you, like, my dog. Like, I really don't want to do it. I don't, but I'm gonna have to. And I will do it begrudgingly. You're still not getting my dog, though. He's staying the hearing aids they'll go back. So I hinted in my best of 2024 video that there may be a new competitor on the block, a new challenger per se. The Phonak sphere is the new challenger, and the Phonak sphere is the new champion. They are more comfortable than the Oticon intent. They are more capable than any other hearing aid I've ever used, including the Lumitys that I own. And if someone were to purchase these hearing aids, it would be a sound investment. Because you are backed up by Phonak, there's a warranty. The user experience is fantastic. Customer service through zip hearing. Customer service through Phonak is wonderful. You really cannot go wrong if you can afford these hearing aids. And with that being said, thank you so much for watching this video. I am done gushing about these hearing aids on camera. I will continue to gush about these hearing aids in real life and I will hound Phonak and zip hearing to try and get my hands on them because I need them in my life, I need them. Thank you. Thank you for watching this video. Thank you for hanging out with me. Thank you for listening to me ramble on and on and on. I greatly appreciate it. If you have any questions, or if you have a comment, or if you have a suggestion about a video topic that you would like for me to discuss, please put it in the comments below. If you like this video and you want to see more, please give us a thumbs up. And furthermore, if you could please click the subscribe button, that would be fantastic. It allows us to make more videos like this for you guys, and it allows me to refine my ability to ramble about hearing aids. So again, one last time, thank you very much and I will see you in the next video.
Paul from Marina Del Rey, CA (on Oct 21, 2024)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:

Such an improvement!

My new Phonak Sphere hearing aids are such a big improvement over my old hearing aids that they replaced! The Spheres are noted for doing well in noisy environments and that’s where mine really shine—I could even hear my wife talking at a raucous sports bar during a Dodgers playoff game!
Edward from Naples, FL (on Apr 04, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC (Chestnut)
Rating:
Color: Chestnut

Great experience

I left Costco for Zip Hearing after over 10 years and three separate hearing aids. Although the cost was higher, the value received was greater and easier to work with. Shipping to my hearing specialist was faster than the other retail outlets in my area. This experience was great, and the hearing aids are a dramatic upgrade from my Costco Jabra Brand. I am in love with my new Phonak Sphere's!
Patricia from Longmont, CO (on Feb 16, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC
Rating:

Good Company to deal with.

My experience with Hearing Aids prior to finding Zip Hearing left a lot to be desired. Top marks go to Zip Hearing for pleasant and helpful service, and the expertise of the Audiologist. My experience with hearing aids prior to Zip Hearing had been frustrating. My first prescription hearing aids, Oticon, sounded tiny. That audiologist tried to adjust the sound quality but to no avail. I returned them within the 45 days. I therefore decided to try OTC hearing aids. Three different BTE OTC hearing aids. They were and are recommended and highly reviewed on the Internet. Jabra 200, Jabra 300 and Audicus Omni 2. Remote audiologist adjustments sort of work, but they’re definitely not the same as a visit to an experienced Audiologist. Through Zip Hearing I first tried the tiny Resound Nexia 9. At first, I had to keep reducing the volume as the sound was too harsh. I had to ask people to lower their voices. It was as if everyone was shouting at me. So the audiologist adjusted the Resound Nexia 9, and they seemed better. But then Phonak had just brought out a larger hearing aid with 2 chips and the provider kindly suggested I try them out for a couple of weeks. Wow, what a difference. I finally settled with the Phonak. Zip Hearing’s clearly understand the difficulty some people have in finding the right hearing aids for their hearing loss. IMO, as far as I know, their service is unmatched. Yes, I would definitely recommend Zip Hearing for their support of the audiologist and their competitive pricing. In my journey to find the right hearing aids I saw 5 audiologist and dealt with 2 online. The audiograms were much the same, the service varied. IMO Audicus was the least satisfactory.
Gerald from Tucson, AZ (on Feb 21, 2025)
Model: Phonak Audéo Infinio Ultra Sphere 90 RIC (Sand Beige)
Rating:
Color: Sand Beige

Love ‘em

I am thrilled with my Phonak Infineon I90 hearing aids. Autosense OS 6.0 does a great job switching and/or mixing modes. Well over 90% of the time I can pick up the conversations I want—even in noisy environments—without touching the app. And the app makes it quick to fine tune adjustments if needed. I had a concern that the amount of digital signal processing would produce artifacts but that has not been the case. Everything sounds clean and natural. The Bluetooth connection is solid. Bluetooth audio for podcasts and phone calls is great. Bluetooth audio for music is good. My other concern was that, because of how large the I90’s are, using over-the-ear headphones would produce some feedback. But they work with my AirPod Max’s and my Sennheiser EPOS just fine. Battery life so far has been running over 16 hours. Getting a quick recharge from the case is a great feature.
Not what you're looking for? See more Phonak hearing aid reviews

Common questions about Phonak Audéo Infinio Ultra Sphere hearing aids

Bluetooth / Connectivity Rechargeability Controls/Apps Miscellaneous

Choose questions category:

Is this hearing aid Bluetooth compatible?

As of the August 2024 release, Phonak Audéo Sphere Infinio uses Bluetooth 5.3 and is compatible with nearly all tablets and phones for the direct streaming of music, phone calls, and more. You can check your device compatibility with Sphere hearing aids here. Sphere hearing aids are also Auracast™-ready. Auracast is a new Bluetooth feature that will allow multiple devices—like hearing aids—to share an audio stream. In the coming years, as public venues like airports and theaters install Auracast transmitters, that means Sphere users will be able to stream that venue’s audio directly into their hearing aids. When Phonak is ready to enable the Auracast feature in these hearing aids, it will require a visit to your hearing care provider’s office for a firmware update. We believe—though we haven’t received a clear answer yet—that when this update happens, Sphere hearing aids will also be upgraded to use the Bluetooth LE Audio specification.

Does this hearing aid allow for hands-free phone calls?

Yes, Phonak was the first brand to implement this technology in 2017. That makes Audéo Sphere their fifth generation hearing aid to have this feature, and it shows. Hands-free calling is simple to use, and it essentially turns the hearing aids into a wireless headset. When you have an incoming call, you will hear the phone ringing through the hearing aids. With the tap of a button on the hearing aid (or by accepting the call on the phone) you can then answer the call and just start talking—you will hear the caller through both hearing aids. You can keep your phone in your pocket, or even on the other side of the room, and your voice will be picked up by the microphones on the hearing aids so the caller can hear you. This feature works best in quiet environments. If you use hands-free calling when you're outdoors or in a noisy environment, the caller on the other end may say you sound like you're on speakerphone. If you’re ever struggling to hear the caller over background noise in your environment, Phonak has included a nice feature in the app called Environmental Balance. While on the call, you can open the app and use this feature to adjust streamed signal volume against the surrounding environment volume. The call can be ended either traditionally on the phone or with a long push on the push button.

Can this hearing aid be paired directly to my Bluetooth TV?

If your TV supports Bluetooth audio output—and most TVs from the last 5 years do—you can pair your Sphere hearing aids to your TV. However, Phonak doesn’t recommend this, as users often experience excessive battery drain. For better sound quality, a more reliable connection, and reduced battery drain, Phonak suggests using their TV Connector accessory (shown below on this page). This small device plugs into your TV’s audio output, typically via the optical out port, and streams sound wirelessly to your hearing aids. A notable feature of the TV Connector is that you can control the volume in your hearing aids independently from the TV’s speakers. This allows you to adjust the volume to your preferred listening level without affecting the volume for others in the room.

Is this hearing aid Roger compatible?

Yes. All Audéo Sphere Infinio models can pair directly to Roger devices. In most cases we’d recommend the Roger On 3 device (read more on that below), as we’ve found it to be the most versatile Roger device that meets most of the needs and use cases of our customers.

How many hours a day do the batteries last?

We wish there were a clear answer, but battery life depends on several factors. It can be affected by how hard your hearing aids are working, which depends on your level of hearing loss and the acoustic environments you’re in. It can also be influenced by how much (if any) Bluetooth streaming you do (like from your phone or TV).

In general, based on reports from our customers, here’s what you can expect: assuming your hearing aids were fully charged the night before and that you don’t do any Bluetooth streaming, you can expect 20–24 hours of battery life. Phonak reports that with 3 hours of Bluetooth streaming a day, you’ll still get around 16 hours of power. We have heard from our customers that, in general, an hour of Bluetooth streaming reduces battery life by about 2.5 hours. So if you consider that the default battery life with no streaming is about 24 hours, 1 hour of streaming should leave you with 21.5 hours.

But wait—it gets trickier! The Audéo Infinio Ultra Sphere is the most power-hungry hearing aid Phonak has ever made, thanks to the computational power of the deep neural network (DNN). The battery will drain at a faster pace than normal when you’re in noisy environments. For this reason, we recommend keeping a close eye on your battery charge status (available inside the myPhonak app) before entering a noisy situation. If you’re going to be in a noisy environment for several hours, we suggest ensuring your hearing aids have at least a 40% charge before entering.

Does the charger include a dehumidifier?

Chargers for earlier Phonak models used to include space for a desiccant/dehumidifier puck. In recent years, including with the Audéo Sphere, Phonak chargers no longer offer this option. Phonak explains this is because the newer models are IP68-rated, meaning they can technically withstand complete submersion in water, so regular exposure to moisture, sweat, and humidity will not affect the hearing aids. If you are concerned about this, you could consider something like the PerfectDry Lux (download info here), a dehumidifier that, within 45 minutes, removes moisture and uses a UV-C lamp designed to sanitize the hearing aids with ultraviolet (UV) light. This accessory can be ordered through your Phonak provider.

Why does the app show the battery depleting faster on one aid?

This is totally normal for Phonak hearing aids and has been for several generations of products. One of your hearing aids actually establishes the initial Bluetooth connection with your phone/tablet/etc, and then relays the audio stream and other information to the other hearing aid. Whichever hearing aid makes that initial Bluetooth connection will drain slightly faster than the other aid.

What is the lifespan of the rechargeable batteries?

Phonak says they will last at least 5 years. Based on past reports from our customers who used previous generation Phonak models, we think that's a bit optimistic and would recommend counting on 3–4 years. The battery is built into the hearing aid, so when it needs to be replaced, your hearing care provider will ship the hearing aid to Phonak and Phonak will replace the battery. Most people have a 3-year warranty with their hearing aids, so by the time the battery needs to be replaced, that is unfortunately outside the warranty period. This means Phonak charges your hearing provider, and your provider passes that charge along to you. Expect that price to be somewhere in the range of $150–$300.

How will I know when my battery needs to be charged?

About an hour before your hearing aids power down due to a low battery, you’ll hear a few low-pitched descending tones alerting you to change the batteries. The way the tones sound will indicate that they’re signaling a low battery (and it's pretty obvious) but you can also ask your Phonak provider to demonstrate this sound with you in their office. 

How long does it take to get a full charge?

Your hearing aids will fully charge in about 3.5 hrs, giving you 24 hours of power. If you're in a pinch, every 15 minutes of charging will get you over 1.5 hours of battery life. 

What if I'm on-the-go and my battery dies?

This is unlikely to happen, as even with several hours of Bluetooth streaming your hearing aids should last 16 hours a day. Sphere hearing aids use a built-in rechargeable lithium-ion battery, so if your batteries do run out early, your only option is to charge them back up.

Charging is pretty quick—they take 3.5 hours for a full charge. But if you’re in a pinch, every 15 minutes of charging will get you over 1.5 hours of battery life. 

If you’re concerned about this happening, we would recommend buying a separate ChargerGO RIC Sphere I (you can see it on this page), that way you can keep a charger in your car/purse/etc for when this happens. The charger comes with a USB-C charging port as well as a wall plug for flexible charging. 

Since you get one charger included with your order, you can keep one of your chargers at home for more stationery use, to be charged nightly, and another that is your portable charger.

How can I control this hearing aid, and which settings can I control?

You can control the volume and program via the rocker switch button on the hearing, the RemoteControl accessory, or the myPhonak app. The myPhonak app will also allow you to adjust the bass, mid, and treble frequencies of the hearing aids. There is also a new slider control in the app that adjusts the strength of the DNN speech clarity and noise reduction. So, if you decide you need a little bit more help in this environment, you can bump up the strength of the DNN processing.

How do I turn this hearing aid on and off?
Press and hold the onboard rockerswitch's bottom button down for 3 seconds to turn it on or off. Or, simply place the hearing aid in the charger.
Does the app have a “Find My Hearing Aid” feature?

This feature was not available at the time the product was released in August 2024, but as of October 2024, this feature now exists in the myPhonak app. In order to use this feature, you have to activate it either when you initially setup the app and pair it to your phone, or at a later time. When wearing your hearing aids, if one falls out or is far away from the other device, you’ll get an audible alert through the hearing aids (your hearing provider can demonstrate this tone for you so you know what it sounds like). 

The myPhonak app will also show an alert in the app that an aid has become disconnected, and you’ll be able to pull up a map with the disconnected hearing aid on it showing the last known location of the aid—the last location at which the aid was paired to the phone. Once you are within 32 feet of the lost hearing aid, your phone will receive a signal from it, and you’ll see 5 bars displaying the current signal strength. Then, it’s essentially a game of hot and cold, where the closer you move to the hearing aid, the more bars you will see, indicating you’re getting closer to the hearing aid.

Note that in order for the app to receive the signal strength from the hearing aid, the hearing aid must still be “on”, so it’s important that if an aid is lost, you use the ‘Find my hearing aid’ feature as soon as possible. Once the battery runs out on the aid and it powers down, you’ll still see the aids last known position in the app, but you won’t get the signal strength bars to help you hone in on the exact location of the hearing aid.

Is this hearing aid CROS compatible?

It is not. However the standard Audéo Infio model (non-sphere) is CROS compatible, and Phonak is reporting that battery life is drastically improved on the CROS, as this was a complaint with their previous generation CROS transmitter. 

Does Audéo Infinio Ultra Sphere have a telecoil?

No. Sphere hearing aids are Auracast™-ready, and that technology is going to—for the most part—replace telecoils. We expect most manufacturers to phase out telecoils in the coming years as Auracast gains popularity, which is slowly happening.

When will Audéo Infinio Ultra Sphere be available in the 50 and 30 technology levels?

As of October 2025 Phonak does not have plans to release the Sphere model in these lower tech levels. You can however buy Phonak Audéo Infinio Ultra (non-Sphere model) in the lower tech levels, but you won't get the benefits of the deep neural network technology. 

Compatible apps & accessories

Apps (by popularity)

myPhonak app

Use this app to adjust settings like volume, programs, frequencies, and noise cancellation. Easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). In some cases, you can even connect with your hearing provider for remote adjustments to your hearing aids. With select Phonak models, numerous functions are available within the Health section of the app, such as steps and wearing time, including optional goal setting, activity levels, heart rate tracking, distance walked and ran. As of October 2024, the app also has 'Find my Hearing Aids' feature that is compatible with Audéo Infinio & Audéo Sphere models.

*Double tap on the app to open it in the store

Accessories (by popularity)

RATING 1
*Included with all orders
The image of ChargerGo RIC Sphere I hearing aids
ChargerGo RIC Sphere I, $169

ChargerGo RIC Sphere I, $169

*Included with all orders

This is the standard charger which comes with all orders. This charger has a built in battery which can provide up to 3 full charges to the hearing aids. Fully charges hearing aids in 3 hrs, providing 24 hours of power.
RATING 2
The image of TV Connector hearing aids
TV Connector, $279

TV Connector, $279

Plug it into the back of your TV or soundbar and the audio will be streamed directly to your hearing aids. Others can keep the TV at their preferred volume level, while you set your own volume via the app, on the hearing aids themselves, or via the + or - buttons on the TV connector.
RATING 3
The image of RemoteControl hearing aids
RemoteControl, $249

RemoteControl, $249

You probably don't need this. Most people use the app to control their hearing aids, and if not the app, then the push button on the hearing aid itself. But if neither of those suit you, this remote is a simple way to control the volume and program.
RATING 4
The image of PartnerMic hearing aids
PartnerMic, $449

PartnerMic, $449

If you have a hard time hearing in noise this accessory is a lifesaver. Attach this microphone to a companion's shirt and their voice will stream directly to your hearing aids. Their voice will come through much stronger than all the competing noise in the environment.
RATING 5
The image of Roger On 3 hearing aids
Roger On 3, $1549

Roger On 3, $1549

The Roger On 3 is a versatile microphone designed for improving conversations in noisy environments or when the speaker is at a distance. It uses advanced technologies like MultiBeam 2.0, Pointing mode 2.0, and stereo wide pointing mode to enhance speech clarity. The device offers three modes: Pointing mode for directional listening, Presenter mode for focusing on the wearer's voice, and Table Mic mode, which automatically adjusts its microphones to capture speech from any direction when placed on a table. It can also stream audio wirelessly from a TV, eliminating the need for a separate TV connector. Available in champagne and graphite gray, the Roger On 3 can be personalized and controlled via the myRogerMic app.
RATING 6
The image of Roger Select 3 hearing aids
Roger Select 3, $1549

Roger Select 3, $1549

The Roger Select 3 is a versatile microphone designed for stationary situations with background noise, such as at a restaurant table. It automatically selects the person speaking and seamlessly switches between talkers, streaming the sound directly to your hearing aids. Users can manually select who to listen to by changing the direction of the microphone, allowing for focused listening in smaller group settings. The device can also be worn on a person's chest in lapel mode, where it automatically orients itself to pick up the speaker's voice, making it ideal for presenters or in-car conversations. Additionally, the Roger Select 3 can wirelessly stream audio from a TV to your hearing aids, eliminating the need for a separate TV connector. It comes in champagne and graphite gray colors.
RATING 7
The image of Roger Table Mic 3 hearing aids
Roger Table Mic 3, $1649

Roger Table Mic 3, $1649

The Roger Table Mic 3 is a specialized microphone designed for working adults who participate in meetings, especially those with multiple (4+) participants. It automatically selects the person speaking and switches between speakers, streaming their voices directly to your hearing aids. Unlike other Roger accessories, it is tailored specifically for stationary use in meetings and does not allow manual override of its speaker selection. Multiple Table Mics can be connected to create a network, making it suitable for larger meeting setups, and it has a range of over 60 feet. Additionally, it can transmit sound from multimedia devices like computers, enhancing its functionality in professional settings.
RATING 8
The image of D-Dry+ hearing aids
D-Dry+, $179

D-Dry+, $179

If you live in a humid environment, sweat a lot, are prone to ear infections, or are getting custom in-the-ear hearing aids, you should get this. It plugs into a standard outlet and uses UV-C light to kill germs, and blows warm air to remove moisture.
Models
Step 1 for better hearing
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KEY FEATURES

1. Dome

The image of Dome hearing aids feature

The dome slips over and encloses/protects the receiver/speaker. Domes are made with medical-grade silicone. They come in different shapes and sizes. Your hearing care professional will help you pick the right size and style. The hearing aid programming software can make size and style recommendations as well with the new AI Dome Proposer feature, which is trained by AI and real-world data from audiologists to recommend the optimal dome. Selecting the appropriate dome will change the sound performance of your hearing aids, so if you’re not achieving satisfying results with your hearing aids, your hearing provider will often consider trying a different dome style. In some cases, such as for wearers with severe or profound hearing loss, an earmold will be used instead of a dome.

2. Indicator light

The image of Indicator light hearing aids feature

The LED indicator light shows the charging state of the battery. 3 red blinks means the aids are 10% charged, 3 orange blinks 11-80%, 3 green blinks 81-99%, and a solid green light means the aids are fully charged.

3. Microphone

The image of Microphone hearing aids feature

The microphone picks up the sound from the environment and sends it into the hearing aid for processing. You’ll mostly want to leave the microphone alone, but periodically check it to ensure it’s not being plugged up by hair care products or oils.

4. Receiver

The image of Receiver hearing aids feature

The receiver AKA speaker delivers the sound into the ear. Phonak receivers are available in 3 different strengths, standard (S), moderate (M), power (P). Your ZipHearing provider will help you determine the appropriate gain (strength/power) receiver based on the results of your hearing test. Expect to have to replace your receivers every year or so, and this is something that usually takes just a few minutes with your local ZipHearing provider.

5. Receiver wire

The image of Receiver wire hearing aids feature

This thin, plastic-coated wire transmits power and signals to the receiver/speaker, which is worn inside the ear. Phonak receivers are available in 5 different lengths: 00,0,1,2, & 3. Your ZipHearing provider will help you determine the appropriate length of receiver wire, by measuring your ear. In cases when your ZipHearing provider is unsure of the exact receiver length that will work best for you, we’re happy to send out a few different receiver lengths for you to try.

6. Rechargeable battery

The image of Rechargeable battery hearing aids feature

Audéo Sphere Infinio is powered by a rechargeable lithium-ion battery, expected to last 16-24 hours/day. The battery takes about 3 hours to fully charge, and a 30 minute quick charge will get you about 6 hours of power. Simply put the aids in their charger at night and you will wake up with fully charged hearing aids that will last all day.

7. Rocker switch

The image of Rocker switch hearing aids feature

The rocker switch can be programmed by your hearing provider to have different functions, depending on your needs. Some of these functions include volume and program control, on/off functionality, flight mode, answering/ending phone calls, pausing/resuming streaming, and accessing virtual assistants like Siri. Some people use these buttons exclusively to control the hearing aids, and others use the app to control the hearing aids. Others (most people), use a combination of both the app and push button to make adjustments to their hearing aids. You likely won’t have to use these buttons often, but some people find them handy to make quick adjustments to their hearing aids when they change listening environments (ie, entering a noisy restaurant, or a quiet room). Your hearing provider will go over the options available and make sure your hearing aids are set up to your ideal preferences.

8. Wax filter

The image of Wax filter hearing aids feature

When it comes to maintaining your hearing aids, this is where you’ll spend most of your time. The wax filter (mostly) prevents wax and oils from getting into the receiver/speaker. Your hearing provider may supply you with Phonak Cerushield filters enabling you to periodically change these on your own. Some people never have to change these wax filters, others have to change them weekly. Your purchase includes 1 pack of wax filters, and you can purchase additional wax filters directly from your ZipHearing provider, or through a number of sites online such as Amazon.

9. Dome

The image of Dome hearing aids feature

The dome slips over and encloses/protects the receiver/speaker. Domes are made with medical-grade silicone. They come in different shapes and sizes. Your hearing care professional will help you pick the right size and style. The hearing aid programming software can make size and style recommendations as well with the new AI Dome Proposer feature, which is trained by AI and real-world data from audiologists to recommend the optimal dome. Selecting the appropriate dome will change the sound performance of your hearing aids, so if you’re not achieving satisfying results with your hearing aids, your hearing provider will often consider trying a different dome style. In some cases, such as for wearers with severe or profound hearing loss, an earmold will be used instead of a dome.

10. Indicator light

The image of Indicator light hearing aids feature

The LED indicator light shows the charging state of the battery. 3 red blinks means the aids are 10% charged, 3 orange blinks 11-80%, 3 green blinks 81-99%, and a solid green light means the aids are fully charged.

11. Microphone

The image of Microphone hearing aids feature

The microphone picks up the sound from the environment and sends it into the hearing aid for processing. You’ll mostly want to leave the microphone alone, but periodically check it to ensure it’s not being plugged up by hair care products or oils.

12. Receiver

The image of Receiver hearing aids feature

The receiver AKA speaker delivers the sound into the ear. Phonak receivers are available in 3 different strengths, standard (S), moderate (M), power (P). Your ZipHearing provider will help you determine the appropriate gain (strength/power) receiver based on the results of your hearing test. Expect to have to replace your receivers every year or so, and this is something that usually takes just a few minutes with your local ZipHearing provider.

13. Receiver wire

The image of Receiver wire hearing aids feature

This thin, plastic-coated wire transmits power and signals to the receiver/speaker, which is worn inside the ear. Phonak receivers are available in 5 different lengths: 00,0,1,2, & 3. Your ZipHearing provider will help you determine the appropriate length of receiver wire, by measuring your ear. In cases when your ZipHearing provider is unsure of the exact receiver length that will work best for you, we’re happy to send out a few different receiver lengths for you to try.

14. Rechargeable battery

The image of Rechargeable battery hearing aids feature

Audéo Sphere Infinio is powered by a rechargeable lithium-ion battery, expected to last 16-24 hours/day. The battery takes about 3 hours to fully charge, and a 30 minute quick charge will get you about 6 hours of power. Simply put the aids in their charger at night and you will wake up with fully charged hearing aids that will last all day.

15. Rocker switch

The image of Rocker switch hearing aids feature

The rocker switch can be programmed by your hearing provider to have different functions, depending on your needs. Some of these functions include volume and program control, on/off functionality, flight mode, answering/ending phone calls, pausing/resuming streaming, and accessing virtual assistants like Siri. Some people use these buttons exclusively to control the hearing aids, and others use the app to control the hearing aids. Others (most people), use a combination of both the app and push button to make adjustments to their hearing aids. You likely won’t have to use these buttons often, but some people find them handy to make quick adjustments to their hearing aids when they change listening environments (ie, entering a noisy restaurant, or a quiet room). Your hearing provider will go over the options available and make sure your hearing aids are set up to your ideal preferences.

16. Wax filter

The image of Wax filter hearing aids feature

When it comes to maintaining your hearing aids, this is where you’ll spend most of your time. The wax filter (mostly) prevents wax and oils from getting into the receiver/speaker. Your hearing provider may supply you with Phonak Cerushield filters enabling you to periodically change these on your own. Some people never have to change these wax filters, others have to change them weekly. Your purchase includes 1 pack of wax filters, and you can purchase additional wax filters directly from your ZipHearing provider, or through a number of sites online such as Amazon.